contact manager

Role Summary The Contact Center Project Manager is accountable for delivering agreed client outcomes, including KPI performance, SLA compliance, accurate reporting, and financial reconciliation. The role serves as the principal liaison between the client and internal operational teams. It is delivery-focused and does not carry direct responsibility for...

Role Overview We are seeking a Senior Manager Digital Contact Center Solutions to lead the design implementation and optimization of modern technology-driven contact center solutions. This role will play a key part in transforming citizen services and customer experience within the government and public sector ensuring seamless integration of cloud-based...

On behalf of our client we are looking for a Contact Center Agent to join their team in Riyadh.Answering customer inquiries via phone WhatsApp email and social media.Providing information about services packages promotions and events.Handling customer complaints and ensuring timely resolution.Conducting outbound sales calls and following up on...

We are actively looking for a Contact Center Officer to join our CXD team,Core Responsibilities:Handle a high volume of inbound and outbound calls professionally and promptly.Respond to customer inquiries related to products, orders, returns, services, and store information.Resolve customer complaints with empathy and efficiency, escalating unresolved issues...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

  Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

Customer Care Representative - Contact Center Job Snapshot Role: Customer Care Representative - Contact Center Location: Riyadh, Saudi Arabia Industry: Retail Function: Customer Servic Experience: Minimum 1 year Job Type: Full-time Position Overview Customer Care Representative - Contact Center in Riyadh, Saudi Arabia is a Retail hiring opportunity focused...

DescriptionRole Purpose:The Product & Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration,...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for, webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features,...

eXtra (United Electronics Co.) in Saudi Arabia is seeking a Contact Center Officer to join the CXD team. You will manage a high volume of inbound and outbound calls, respond to inquiries about products, orders, returns, services, and store information, and log interactions in our CRM.The role requires fluent Arabic and English, strong problem solving, and...

Ethra Tatwer is seeking a Senior Director for Operations in the Contact Center to manage customer experience solutions in Riyadh, Saudi Arabia. This role involves ensuring SLA targets are met and overseeing operational management.The ideal candidate will have experience in customer management and be responsible for performance management, process...

Senior Director - Operations (Contact Center) Full‑time Leading customer experience management company, headquartered in Riyadh, Saudi Arabia. Offering solutions outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. Responsibilities Ensure SLA Targets are met...

TAWANTECH seeks a Product & Technical Expert to lead the Agentic AI in Contact Center project, spanning virtual AI bot, agent-assist, and analytics. You will drive requirements, architecture, and governance while transferring knowledge to an internal candidate for ongoing capability building.Key activities include requirements management, backlog...

Job Description Receiving all incoming calls through CISCO and quickly responding to them Dealing well with the caller insured member in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently Register all inquiries received in the CISCO system Implementing the...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

Open Positions:Cost ManagerRisk ManagerConstruction ManagerQualifications : Bachelors degree in Engineering.Minimum 10 years of experience in the engineering and construction sector.Proven experience working with engineering consultancy firms and supervision projects.Strong experience in construction and infrastructure projects.Excellent communication and...