contact manager

Role Overview We are seeking a Senior Manager Digital Contact Center Solutions to lead the design implementation and optimization of modern technology-driven contact center solutions. This role will play a key part in transforming citizen services and customer experience within the government and public sector ensuring seamless integration of cloud-based...

Job Description Receiving all incoming calls through CISCO and quickly responding to them Dealing well with the caller insured member in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently Register all inquiries received in the CISCO system Implementing the...

DescriptionDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of...

On behalf of our client we are looking for a Contact Center Agent to join their team in Riyadh.Answering customer inquiries via phone WhatsApp email and social media.Providing information about services packages promotions and events.Handling customer complaints and ensuring timely resolution.Conducting outbound sales calls and following up on...

Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

Position Overview We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. You will be responsible for handling both voice and digital communication channels, ensuring exceptional customer service and support. Key Responsibilities Handle Inbound and Outbound Calls: Answer customer inquiries, address concerns,...

We are seeking a Contact Center Solutions Engineer to own platform administration, develop flows, manage Linux/SIP/database environments, build API integrations, and support L2/L3 operations.Key ResponsibilitiesAdminister, configure, and provide L2/L3 support for Bright Pattern & Genesys engage Contact Center.Build and maintain call flows using Bright...

Role Purpose: The Product & Technical Expert (PTE) leads and manages the product and technical tasks of the Agentic AI in Contact Center project across its three components — the virtual AI bot / conversational IVR, the agent-assist, and interaction analytics. The role spans requirements and vendor selection through solution design, integration, AI...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

DescriptionHire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality...

Ethra Tatwer is seeking a Senior Director for Operations in the Contact Center to manage customer experience solutions in Riyadh, Saudi Arabia. This role involves ensuring SLA targets are met and overseeing operational management.The ideal candidate will have experience in customer management and be responsible for performance management, process...

Senior Director - Operations (Contact Center) Full‑time Leading customer experience management company, headquartered in Riyadh, Saudi Arabia. Offering solutions outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. Responsibilities Ensure SLA Targets are met...

General Information Ref # 234062 Location: Qatar-Doha Job family: Customer Service Closing Date: 2026-09-17 Description About the role: We are currently seeking a Senior Operations Officer - Workforce Management (WFM) to join our Contact Centre team in Doha, Qatar. As Senior Operations Officer WFM, you will be responsible for supporting the Manager...

Open Positions:Cost ManagerRisk ManagerConstruction ManagerQualifications : Bachelors degree in Engineering.Minimum 10 years of experience in the engineering and construction sector.Proven experience working with engineering consultancy firms and supervision projects.Strong experience in construction and infrastructure projects.Excellent communication and...

Regulatory Body: Capital Market Authority (CMA)Department: Information TechnologyReports To: Chief Executive OfficerCompany Overview:We are in the process to become a CMA-licensed FinTech investment firm based in Riyadh, KSA,operating a modern retail equity trading platform that enables seamless buying and selling of stocks. As a growing firm with a focused...

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got...

managing and growing relationships with assigned clients to drive revenue, retention, and customer satisfaction. The role focuses on understanding client needs, delivering solutions, resolving issues, and identifying opportunities for upselling and cross-selling while acting as the primary point of contact between the company and its customers

Reporting to a Senior Account Manager, this role supports day-to-day client communication, ensures clear proactive updates, and maintains strong relationships with clients. You will assist in the delivery of projects across multiple communication disciplines, ensuring client needs and expectations are met effectively. Your work builds trust with clients by...

Role OverviewThe Consulting Manager will play a key role in delivering consulting engagements for clients in KSA, helping identify strategic opportunities, solve business problems and deliver measurable impact. The role combines client problem solving, project leadership, stakeholder management, commercial support and team development. It is well suited for...