holool aloula

Holool Aloula (NCBS National Company for Business Solutions) in Jeddah seeks a senior operations leader to oversee contact center functions. You will drive service levels, workforce efficiency, and client satisfaction across inbound and outbound channels.The role requires 4–8 years in contact centers with at least 3 years in management, plus expertise in...

Holool Aloula (NCBS National Company for Business Solutions) is seeking a seasoned Contact Center Operations Manager to oversee multi-channel operations in Riyadh. This role focuses on delivering service excellence, optimizing workforce utilization, and achieving contractual KPIs through strong leadership of supervisors and staff.You will drive process...

Holool Aloula (NCBS National Company for Business Solutions) is seeking a Project Control Specialist to monitor budgets, costs, and forecasts, and to report on project financial performance. The role ensures accurate records and supports invoicing and reconciliation.You will collaborate with Finance, Procurement and Project Management teams to maintain...

Job PurposeResponsible for overseeing and managing the overall contact center operations, ensuring operational efficiency, service quality, and achievement of business targets. Lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience while meeting contractual and...

Responsible for overseeing and managing the overall contact center operations, ensuring operational efficiency, service quality, and achievement of business targets. Lead operational teams, optimize workforce utilization, monitor performance, and ensure consistent delivery of an excellent customer experience while meeting contractual and organizational...

Project Control Specialist is Responsible for monitoring and controlling project financial performance, ensuring effective budget management, cost control, financial reporting, and project profitability.Key ResponsibilitiesMonitor project budgets, costs, and expenditures.Track actual costs against planned budgets.Prepare financial and project performance...