it servicedesk engineer

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various...

Scope of Work: Conducting analysis and engineering of technology processes SLAs service metrics (KPIs) policies and procedures to enhance efficiency and effectiveness. Improving and formalizing process documentation including diagrams forms and templates to align with KAFD s expectations and industry best practices. Enhancing...

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various...