it servicedesk engineer

DescriptionTabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.Department: Service DeskLocation: KSADescriptionTabby creates financial freedom in the way people shop, earn and save by...

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000...

Tabby in KSA is seeking a hands-on ServiceDesk Team Lead to own L1 support operations for the Saudi market. You will manage the local engineers, keep escalation flows to L2 clean, and drive incident response for KSA-affecting issues while aligning with regulatory processes (SAMA).You will lead queue management, set quality standards, monitor SLA targets, and...

Scope of Work: Conducting analysis and engineering of technology processes SLAs service metrics (KPIs) policies and procedures to enhance efficiency and effectiveness. Improving and formalizing process documentation including diagrams forms and templates to align with KAFD s expectations and industry best practices. Enhancing...