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Customer Support Agent
4 weeks ago
The role:
We are seeking a dedicated and personable Customer Support Agent to join our team. In this role, you will be the first point of contact for our customers, providing support and ensuring a high level of customer satisfaction. If you are a problem-solver with excellent communication skills and a passion for helping others, we would love to hear from you
How you can make a difference:
- Assisting and performing KYC for SMSA Clients, ensuring regulatory requirements are being met.
- Identifying and enhancing internal procedures, systems and controls.
- Supporting all SMSA Clients via chat/email/phone as per business requirements.
- Supporting other internal departments with any SMSA Client inquiries.
- Completing any ad-hoc projects as instructed by the Line Manager.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive resolution.
- Provide detailed information about products and services to customers.
- Document and track customer interactions, feedback, and issues.
Requirements:
- Previous experience in a similar role is preferrable
- Fluent in English, both in writing and verbally, any other local language is a benefit
- Excellent communication and interpersonal skills
- Customer oriented
- Strong knowledge in Microsoft Office and Computer literacy
- Works independently and as a part of a team
- Ability to work under pressure and meet deadlines
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