Customer Support Agent

4 weeks ago


Johannesburg, Saudi Arabia Scope Markets Full time

The role:

We are seeking a dedicated and personable Customer Support Agent to join our team. In this role, you will be the first point of contact for our customers, providing support and ensuring a high level of customer satisfaction. If you are a problem-solver with excellent communication skills and a passion for helping others, we would love to hear from you

How you can make a difference:

  • Assisting and performing KYC for SMSA Clients, ensuring regulatory requirements are being met.
  • Identifying and enhancing internal procedures, systems and controls.
  • Supporting all SMSA Clients via chat/email/phone as per business requirements.
  • Supporting other internal departments with any SMSA Client inquiries.
  • Completing any ad-hoc projects as instructed by the Line Manager.
  • Resolve customer issues and complaints with empathy and efficiency, ensuring a positive resolution.
  • Provide detailed information about products and services to customers.
  • Document and track customer interactions, feedback, and issues.

Requirements:

  • Previous experience in a similar role is preferrable
  • Fluent in English, both in writing and verbally, any other local language is a benefit
  • Excellent communication and interpersonal skills
  • Customer oriented
  • Strong knowledge in Microsoft Office and Computer literacy
  • Works independently and as a part of a team
  • Ability to work under pressure and meet deadlines


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