Senior Pr Account Director, Destination Marketing, Travel And Tourism
1 month ago
CLIENT RELATIONSHIP MANAGEMENT Develops relationship of trust with clients Provides constructive advice and counsel about client issues and, when appropriate, to clients Ensures agreement with client at the outset of what can be expected and within agreed timescales Seeks client input to better understand needs and develops ideas for how to meet those needs Communicates with clients on priorities and deliverables, and ensures team is up to date and has the information required to meet client needs Adjusts to changes in scope initiated by client and communicates effectively to project team Cautions clients about possible risks or downsides to certain courses of action Addresses dissatisfied client or issues by remaining calm and professional Anticipates clients' needs and makes recommendations/proposals that reflect understanding of client issues Strives to meet and exceed client expectations and instills the same across the team Adjusts to changes in scope initiated by client and communicates effectively to project team TEAMWORK Creates environment making all team members feel they are important contributors Leads by example and demonstrates respect for all colleagues ensuring team members also understand need for culture of respect Conducts inclusive team meetings and fosters an environment where participating is encouraged/expected. Communicates and shares individual and team goals Sets expectations for team achievements Demonstrates appreciation of diversity on teams, and sees this as a strength to the team ACCOUNT & PROJECT MANAGEMENT Manages self and team to ensure that projects are progressing on schedule as expected Ensures teams have skills and knowledge to deliver to clients expectations Identifies resource needs for projects Recognizes in good time when a task will not be completed within an agreed and expected timeframe and makes necessary changes to ensure client deliverables are not compromised Effectively manages workload for self and team; helps more junior colleagues prioritize work if necessary. Reports budget variances in timely manner Completes pre-bill and client billing review responsibilities in time frames as determined by finance Manages client expectations for deliverables Effectively delegates tasks to team members in order to meet project objectives/milestones and deliverables Assigns realistic workloads BUSINESS MANAGEMENT Analyzes client requirements to scope opportunity and budget projects effectively and profitably Uses tools to review project and account performance, making adjustments as necessary to achieve account performance expectations Demonstrates understanding of office/practice business strategies and imparts to team members and more junior colleagues. Sets self and team priorities on work that accurately reflect needs of business and clients Ensures projects are billed accurately, and communicates to team members as need to ensure they have accurate budget and deadline information for their tasks Considers, and where appropriate, notifies management of potential opportunities, risks or challenges that could impact the business. LEADERSHIP Provides effective and timely feedback regarding team member's performance Encourages innovation and new ideas Allows individuals the autonomy to perform their jobs Shares knowledge, experience and expertise to assist project members Adopts an appropriate and tailored coaching style when managing staff Provides positive and constructive feedback to their team members Demonstrates behaviors in line with APCO's values in their interactions with colleagues, vendors and clients. Openly values diverse views and opinions Respects and responds to diverse views, opinions and ideas Supports company initiatives and communicates value to team members Identifies talent within their team and recognizes their contributions BUSINESS DEVELOPMENT Actively participates in pitches and demonstrates knowledge of issues by contributing ideas and strategy to proposals and drafting RFPs Actively participates in professional organization/networks by attending events/volunteering as appropriate Develops network of professional contacts Demonstrates knowledge of APCO's service offering by providing innovative ideas for growing existing business into other practice areas or finding new business. Actively seeks knowledge about other service offerings Contributes to proposals by committing to specific time and deliverables and balancing those against existing obligations Demonstrates understanding of new business goals and objectives for the of department/practice areas/office Encourages team members to work with colleagues and readily share contacts/opportunities as appropriate across the business PROFESSIONAL DEVELOPMENT Demonstrates commitment to the importance of professional growth for themselves and their team members Participates in professional organizations (industry, sector, function) to maintain awareness of important issues and to build professional network Coaches and develops team members and shares knowledge and feedback with others Has active personal development plan for self and team members; sets smart objectives. Seeks feedback from others for own self development plans Actively participates in opportunities available to increase team knowledge and skills Allows team members time to attend internal and external training Attends external events and networks AD-Hocks Assignment/reports: As per the Direct Manager's requests Competencies Client relationship skills ;specially with travel, hospitality and tourism industries Customer service skills Leadership skills Decision making skills Analytical skills Requirements Bachelor's or Master's Degree 12-15 years relevant experience in a consulting firm, corporation, diplomatic post or media role Media Relations and Travel, Tourism and Hospitality experience Work Conditions The physical abilities needed to perform the duties of this position, in addition to the office climate: Office environment is general office setting Some travel may be required Must reside in Riyadh or be willing to relocate Willing to work additional or irregular hours as needed and allowed by local regulations
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