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Specialist - BSS Ops Technology Information
4 weeks ago
Key Performance Areas
Technical Implementation
- Implement the overall technological architecture of the product as designed by the senior tech lead.
- Apply agreed best practices, continuous improvement and automation.
- Support the technical design of the product/service/function
- Implementing solutions as per software engineering best practices
- Technology trends and technology solutions; Solution design methods, solution build methods and related processes; Develop cost-benefit models; Agile software delivery; Waterfall software delivery; Hybrid Agile and Waterfall combined software delivery
Collaboration
- Together with project teams assist in the implementation of the strategy.
- Highlight to senior leaders bottlenecks and production issues proactively and consult teams in order to improve technical solutions.
- Work in collaboration across various teams in order to embed Agile ways of working
Planning & Delivery
- Work strictly within timelines and deliverables to ensure efficiency in delivery.
- Articulate progress regularly to technical leads to ensure proper tracking of project and team deliverables
Stakeholders
- Interface with internal and external industry experts to anticipate customer needs and facilitate solutions development.
- Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers.
Governance and Risk Management
- Participate in the creation and implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
- Highlight any risks to senior technical leads to enable fast mitigation of these risks.
QUALIFICATIONS
Job Requirements
Education:
- Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study with equivalent experience
Experience:
- Minimum of 2-5 years’ experience in area of specialisation; with experience in supervising/managing others
- Junior to intermediate within the technical components of the domains/products.
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