Receptionist/Administration Assistant
1 month ago
Job Description
CapeNature is seeking to appoint a receptionist to manage our front desk daily. The Receptionist is the first point of contact for the entire organisation, which requires a positive attitude and polished, professional appearance. This position will multitask a variety of front office activities. The Receptionist requires a proven efficiency in operating a multi-line telephone system, providing clerical support and dealing capably with customers and queries.
RESPONSIBILITIES:
Customer Service
- Greet and welcome guests as soon as they arrive at the office.
- Provide and promote an efficient and friendly customer service.
- Welcoming on-site guests, determine nature of business, and announce guest to appropriate personnel.
- Assisting with walk in clients.
- Direct visitors to the appropriate person and office.
- Provide basic and accurate information in-person and via phone/email.
Admin and Clerical Support
- Maintain office security by following safety procedures and controlling access via the reception desk. monitor logbook, issue visitor badges
- Manage Head Office boardrooms and scheduling.
- Update calendars and schedule meetings as required.
- Manage the reception area and ensuring it is neat and tidy.
- Arrange travel and accommodation as required.
- Records/Registry assistance as required.
- Assist Administration of infrastructure, assets and inventory.
- Assist with procurement administration and handling of enquiries.
Switchboard / Telephone duties
- Managing the main switchboard, answering, and transferring of telephone calls
- Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
REQUIREMENTS: Qualifications and Experience
- Grade 12
- No criminal record
- Ability to write and communicate in any two of the Western Cape official languages..
- At least 1 year Receptionist/ Front Office experience/Customer Service experience
RECOMMENDATIONS:
- Computer literacy in MS Word and Excel
- Possession of a valid driver’s license
- Experience in Office Administration
- Basic knowledge of Finance transactions
COMPETENCIES:
- Proficiency in Microsoft Office
- Punctual, neat, and responsible
- Ability to work in a team and independently
- Proven ability to communicate professionally
- Proven job diligence, dedication, and diligence.
- Commitment to work as part of essential services to the Entity
- Demonstrate excellent written and verbal communication skills
- Ability to be resourceful and initiative-taking when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
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