Customer Service Key Account

2 months ago


Jeddah Mecca Saudi Arabia Johnson & Johnson Full time
Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It's a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

Sector/Organization Overview Customer Service KSA Medical Devices

Summary of the job: · Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. · Customer Relationship Management is key along with responding to their queries and solving their issues.

Duties & Responsibilities · Being identified as a key role within the CS organization to support and coordinate activities to deliver the best service to our customers. · Manage telephone enquiries through to a satisfactory resolution. · Log all interactions in Salesforce CRM with a Right First-Time mindset. · Support the measurement of quality and accuracy within Customer Services. · Investigates and resolves customer complaints regarding billing, shipping delays and products. · Responsible for driving root-cause analysis and action plan using available reporting tools. · Assist the Senior team members to drive customer dedication, innovation, teamwork, operation efficiency and deliver superior customer excellence across all interactions. · Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing. · Participate and provide support to projects within the Customer Service team in line with our company and department key deliverables. · Support the ERP transition to SAP 4 HANA. · Continuous improvement of processes · Generates non-routine correspondence to secure additional customer information or resolve customer disputes. · Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints. · Chase for Purchase Orders, coordinating any activity to support the Invoicing recovery of the Walking Implants · Regular Visits to Customers to identify business needs, and promoting new initiatives that could improve Customer Satisfaction, through the Best-in-Class E2E processes · Solicits and tracks customer feedback. · Being the key elements in the action plans coming from Customer Survey Program and Hospitals Benchmark Survey · Work with all Customer Service Team, E2E and any other stakeholder to improve all processes. · Warehouse and transportation error follow up. · Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns. · Maintain good product knowledge of One MD products. · Analyzes and reports on results. · Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages. · Representing entire Supply Chain in front of the customer. · Travelling is required for this role.

Main performance measures (Performance Goals) · Build and grow close customer contacts in daily work. · Performing regular calls/meetings and visits with Customers. Sending related files, minutes of meeting and following up on related action points. · Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers. · Process orders accurately and timely. Update accurately and timely related tools & reports/ files. · Replying to all inquiries in a timely manner. · Contribute to achieving Voice of Customer targets. · Contribute to achieving OTIF targets. · Clear customer Claims & Debit Notes on a timely basis. · Help reduce aging orders and backorders. · Perform and contribute to reconciliations with Suppliers. · Lead Individual projects assigned. Experience Required · Education: Relevant Bachelor's degree, or equivalent combination of education and experience · Years of Experience: Min 4 years of previous customer-facing supply chain role in a large organization · Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred) · Language: English & Arabic a must · Location: Saudi Arabia · Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.

Leadership Behaviors Required · LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo. · CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities. · SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally. · LEAD: Create an environment where leadership and talent development is top priority. · DELIVER: Deliver results by inspiring and mobilizing people and teams.

Technical/Functional Skills · Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred) · Accuracy and attention to detail required · Good MS Office skills requied, including strong Excel skills · End to end mindset · Customer facing experiance (preferred)

Leadership Profile Required · Strong communication & interpersonal skills · Strong analytical and problem-solving skills

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Switzerland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"

If you want to be a change agent in a challenging environment and shape the future quality organization, please send us your online application (CV, Motivation Letter, Working References etc.).

Travel:


  • Key Account Manager

    1 month ago


    Jeddah, Saudi Arabia Kerry Full time

    **Requisition ID** 49869 **Position Type** FT Permanent **Recruiter **#LI-RG1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Key Account Manager

    4 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Requisition ID 49869 Position Type FT Permanent Recruiter #LIRG1 Posting Type LI About Kerry Kerry is the worlds leading taste and nutrition company for the food beverage and pharmaceutical industries. Every day we partner with customers to create healthier tastier and more sustainable products that are consumed by billions of people...


  • Jeddah, Saudi Arabia Grand Community Co Full time

    Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...

  • Key Account Manager

    1 month ago


    Jeddah, Saudi Arabia Talent Pal Full time

    We are looking for a Key Account Manager(s) to be based in various cities in Kingdom of Saudi Arabia (Jeddah, Qassim and Ta’if) who will be responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and...


  • Jeddah, Saudi Arabia Saudi Ajal Full time

    We are looking for genetic testing key account manager for the western region with at least one year experience in the same field. Job Responsibilities: - Attain or exceed assigned sales, profit, and market share goals consistently while working within budgetary guidelines. - Make daily outbound telephone calls to all interpersonal levels and functional...


  • Jeddah, Saudi Arabia Zoetis Full time

    Position Summary: - Responsible for developing the technical support, training and updates to the Saudi market concerning Zoetis Ruminant products, diseases and outbreaks. - Technical support to Saudi market by providing technical information on Zoetis Ruminant products. - Follow up on Zoetis Ruminant product complaints by providing technical input. -...


  • Mecca, Saudi Arabia Talent Pal Full time

    Contract type Regular / Permanent WHO WE ARE we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit we innovate to conserve water and create value from wastes in the form of...


  • Jeddah, Saudi Arabia Almarai saudi Full time

    Bachelor's degree in accounting, finance, or related field.Analytical skills and ability to understand financial data.Experience in preparing and analyzing financial reports.Ability to manage key accounts and apply accounting principles.Knowledge of financial controls, taxes and accounting regulations.

  • Senior Officer

    4 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    **Key responsibilities**: Overseeing and assessing customer service staff activities and providing them with regular performancerelated feedback. Strategizing and monitoring the daily activities of customer service operations including preparing of customer service team duty rosters scheduling annual leave for staff etc. Assisting customer...


  • Jeddah, Saudi Arabia SUEZ Full time

    **Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...


  • Jeddah, Saudi Arabia Talent Pal Full time

    **Contract type** **Regular / Permanent*** **WHO WE ARE** we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in...


  • Jeddah, Saudi Arabia Oman Air Full time

    Reference No- OP-23-47/2- Job Title- Agent - Customer Service. Jeddah- Category- Others- Educational QualificationsCollege diploma in any discipline OR Secondary School certificate Higher qualification & experience in related field will be advantage & preferred. - Skills/KnowledgeProficiency in English (Reading and Writing): Proficiency in MS office Must be...


  • Jeddah, Saudi Arabia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Jeddah, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    Communication Skills: Ability to communicate tactfully and effectively with customers, whether via phone, email, live chat, or social media.Patience and Problem Solving: The ability to deal with customers who may be in stressful situations, and solve their problems effectively and calmly.Product or Service Knowledge: Good understanding of the products or...


  • Jeddah, Saudi Arabia SISA Full time

    We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **Jeddah, Saudi Arabia**, to assess the customer service standards in several interesting venues. ** This is a Part-Time Job ** Your main task will be to pose as a real customer and...


  • Jeddah, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities: 1- Patient Experience and Engagement Services; - Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. - Report all patient experience outcome measures and validate them then share valid ones with assigned providers. -...


  • Jeddah, Saudi Arabia Unilever Full time

    **Job Title**:KSA Customer Experience Specialist West **Location**:Jeddah, KSA Key purpose of this role is to ensure customer satisfaction through proactive communication and collaboration through assessing the customer experience from ordering, delivery to collection. Intent of this role is not to manage day-to-day operations but to monitor and collect...

  • customer service

    4 weeks ago


    Mecca, Saudi Arabia مكتبة جرير Full time

    Primary Care PhysicianWinter Haven, FL** NPs & PAs, please do not apply. We will not accept your resumes for this position**We are seeking Primary Care Physicians who are passionate and caring, want to practice medicine the way it should be: small panel sizes, a dedicated team behind you, limited appointments a day, innovative technology, value-based focus,...


  • Jeddah, Saudi Arabia Nestle Full time

    **POSITION SNAPSHOT** Location: Jeddah, Saudi Arabia Company: Nestlé Full-time *** To achieve sales by category by maximizing short and long term growth opportunities and build long term relationship with the customers. **A DAY IN THE LIFE** - Accountable for the achievement of his/her territory sales volumes by category. - Achieve the core...

  • Customer service

    1 day ago


    Jeddah, Saudi Arabia Talent Pal Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls addressing customers questions about products and services and processing payments or returns.نوع الوظيفة: دوام...