Academic Operations Coordinator

4 days ago


Johannesburg, Saudi Arabia IIE Rosebank College Full time


Duties & Responsibilities:

Client Liaison & Communication

  • Manage student queries via IIE RC assist as an agent.
  • Resolve or assist with queries or requests on IIE RC Assist.
  • Sustain relationships with external service providers.
  • Escalate queries / requests within the campus communication.
  • protocol and ensure effective information sharing / referral.
  • Capture and update student notes on SIS

Academic Admissions and Delivery

  • Attend and assist in departmental meetings.
  • Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
  • Ensure admission criteria requirements are met
  • Review Assessment Timetable in conjunction with Academic
  • Operations Officers.
  • Assist with physical exam scripts courier and control for retrieval and marking

Academic Administration

  • Manages the administration of student data on SIS.
  • Manages deadlines for completion of data / spreadsheets for reports.
  • Documents academic query / request processes and outcomes.
  • Compiles graduation lists in conjunction with Academic Operations Officers.
  • Assist campus management and National with graduation.
  • Reviews assessment timetables in conjunction with Academic Operations Officer.
  • Allocate Lecturers and students to respective groups.
  • Assist with student and lecturer’s orientation.
  • Assist with student letters
  • Assist the team during all Internal and external audits
  • Complete all operational administration duties / tasks as delegated by Managers.
  • Managed specific tasks as delegated by the manager
  • Compliance – policy implementation
  • Report deviations via academic query to the management.
  • Give input on the annual policy review process.

Minimum Requirements:

  • Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 NQF Level 6
  • Experience: Administration and customer services experience 2-3 Years


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