Mgr-Front Office

4 days ago

Jeddah, Saudi Arabia Marriott International Full time
Job Number 24115639
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Mgr-Front Office

    4 days ago

    Jeddah, Saudi Arabia Marriott Full time

    Job Number 24115639 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions...

  • Mgr-Front Office

    3 days ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily...

  • Mgr-front Office Ii

    4 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23144516 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Mgr-front Office Ii

    3 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23210551 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Mgr-front Office I

    4 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24004482 **Job Category** Rooms & Guest Services Operations **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Mgr-front Office I

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Mgr-front Desk

    2 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Saudi National **Job Number** 24020413 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...

  • Mgr-Front Desk

    1 month ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International Full time

    Additional Information Saudi NationalJob Number Job Category Rooms & Guest Services OperationsLocation Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising...

  • Mgr-front Desk

    6 days ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23115507 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-Monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Mgr-front Desk

    1 month ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23204751 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    7 days ago

    Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Director of Front Office

    7 days ago

    Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Front Office Manager

    3 weeks ago

    Jeddah, Saudi Arabia Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Office Manager

    3 weeks ago

    Jeddah, Saudi Arabia InterContinental Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Asstmgr-front Office I

    4 weeks ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24004483 **Job Category** Rooms & Guest Services Operations **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia InterContinental Full time

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.A little taste of your day-to-day: Every day is different, but you'll mostly...

  • Asstmgr-front Office I

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....

  • Front Office Shift Leader

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia ibis Jeddah Malik Road Full time

    PRIMARY OBJECTIVE OF POSITIONPrimarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.You will also ensure hotel charges are processed diligently to...

  • Administrative Assistant

    3 weeks ago

    Jeddah, Saudi Arabia AccorHotel Full time

    Company Description **“A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career...

  • Front Office Agent

    3 weeks ago

    Jeddah, Makkah Province, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La JeddahAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...