Prepared cold foods

3 weeks ago


Medina, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTREGEN.ORG. Full time

We are hiring aCustomer Service Representative to manage customer queries andcomplaints.


JobDescription:

GeneralPurpose: Interact with customers to provide and process informationin response to inquiries, concerns and requests about products andservices.


Main JobTasks andResponsibilities:

Answer callsprofessionally

Respond promptly to customerinquiries

Research required information using availableresources

Handle and resolve customercomplaints

Provide customers with product and serviceinformation

Enter customerinformation

Effectively deal with job stress, angry callers, and upsetcustomers

Use the most appropriate way to communicate with different behaviortypes on thetelephone.

Display time flexibility towards shifts as per work floorrequirements

Keep records of customer interactions andtransactions

Record details of inquiries, comments andcomplaints

Communicate and coordinate with internaldepartments




Requirements


Responsibilities:

Maintaining a positive, empathetic and professional attitude towardcustomers at alltimes.

Responding promptly to customerinquiries.

Communicating with customers through variouschannels.

Acknowledging and resolving customercomplaints.

Knowing our products inside and out so that you can answerquestions.

Processing orders, forms, applications, andrequests.

Keeping records of customer interactions, transactions, commentsandcomplaints.

Communicating and coordinating with colleagues asnecessary.

Providing feedback on the efficiency of the customer serviceprocess.

Managing a team of junior customer servicerepresentatives.

Ensure customer satisfaction and provide professional customersupport.

Perform assignedtasks


Skills:

Proven customer support experience or experience as a ClientServiceRepresentative

Strong phone contact handling skills and activelistening

Familiarity with CRM systems andpractices

Customer orientation and ability to adapt/respond to differenttypes ofcharacters

Excellent communication and presentationskills

Ability to multi-task, prioritize, and manage timeeffectively

Must be available to joinimmediately

Degree orDiploma.





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