Senior Service Operation Manager
3 weeks ago
Job Title: Senior ServiceOperation Manager
Job Description: PositionSenior Service Operations Manager Region Jeddah DepartmentOperations Reports To Senior Service Manager Direct Reports ShiftDuty Managers Senior shift leaders Shift Leaders Work Pattern(Day/Shift)
Knowledge:
- 1Bachelor/Masters in engineering (Technical Electrical orMechanical)
- 2 Lean Six SigmaCertificate
- 3 Certified Operations Manager(COM) is a plus
KeyExperiences:
- 1 8 Years of Experiencein Operations or technical function (Electrical orMechanical).
- 2 5 Years Experience in Managing /Leading a team
Job Purpose Statement:Manage the Operations crew and activities to assure the servicecontract deliverables.
KeyActivities:
- 1 Manage Operations Crewto Ensure optimal manpower & skillsdistribution.
- 2 KPI Reporting and majorincident reporting (based on root cause analysisRCA)
- 3 Communication and coordination withstakeholders during operation and in case of majorbreakdowns
- 4 Initiate and drives improvementsregarding processes procedures and systemsused
- 5 Team Management Escalation managementand stakeholder management.
- 6 Workcollaboratively with different departments to ensure achievingcontract deliverables and KPIs
- 7 Design andcreate plans of action for the various stages of the serviceoperations process
- 8 Oversee recruitment hiringand training of new employees
- 9 Monitor teamproductivity and address issues as they arise to ensure maximumefficiency and consistent serviceexperiences
- 10 Daytoday management of allcustomerfacing teams to ensure all teams work towards the samegoals
- 11 Continuously monitor metrics andleverage customer feedback to drive continuous improvement ofservice practices
- 12 launch new initiatives andprojects that improve upon supportrelated processes to meetchanging customer needs
- 13 Budget controlmanaging monitoring and adjusting budget to ensure that thebusiness remains on track to meet companies financial goals anddeliver on the organizations objectives
- 14 Runa safe injury/accidentfreeworkplace
Job Requirements:null
This job has been sourced froman external job board.
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