Senior Service Operation Manager
3 weeks ago
Job Title: Senior Service Operation Manager
Job Description: Position Senior Service Operations Manager Region Jeddah Department Operations Reports To Senior Service Manager Direct Reports Shift Duty Managers Senior shift leaders Shift Leaders Work Pattern (Day/Shift)
Knowledge:
- 1 Bachelor/Masters in engineering (Technical Electrical or Mechanical)
- 2 Lean Six Sigma Certificate
- 3 Certified Operations Manager (COM) is a plus
Key Experiences:
- 1 8 Years of Experience in Operations or technical function (Electrical or Mechanical).
- 2 5 Years Experience in Managing / Leading a team
Job Purpose Statement: Manage the Operations crew and activities to assure the service contract deliverables.
Key Activities:
- 1 Manage Operations Crew to Ensure optimal manpower & skills distribution.
- 2 KPI Reporting and major incident reporting (based on root cause analysis RCA)
- 3 Communication and coordination with stakeholders during operation and in case of major breakdowns
- 4 Initiate and drives improvements regarding processes procedures and systems used
- 5 Team Management Escalation management and stakeholder management.
- 6 Work collaboratively with different departments to ensure achieving contract deliverables and KPIs
- 7 Design and create plans of action for the various stages of the service operations process
- 8 Oversee recruitment hiring and training of new employees
- 9 Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences
- 10 Daytoday management of all customerfacing teams to ensure all teams work towards the same goals
- 11 Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices
- 12 launch new initiatives and projects that improve upon supportrelated processes to meet changing customer needs
- 13 Budget control managing monitoring and adjusting budget to ensure that the business remains on track to meet companies financial goals and deliver on the organizations objectives
- 14 Run a safe injury/accidentfree workplace
Job Requirements: null
This job has been sourced from an external job board.
More jobs on
-
Senior Service Operation Manager
3 weeks ago
Mecca, Saudi Arabia Talent Pal Full timeJob Title: Senior ServiceOperation ManagerJob Description: PositionSenior Service Operations Manager Region Jeddah DepartmentOperations Reports To Senior Service Manager Direct Reports ShiftDuty Managers Senior shift leaders Shift Leaders Work Pattern(Day/Shift)Knowledge:1Bachelor/Masters in engineering (Technical Electrical orMechanical)2 Lean Six...
-
Technical Services Manager
3 weeks ago
Mecca, Saudi Arabia NWC Full timeUniversity degree in information technology, engineering, or related field.Extensive experience in the field of technical support services or technical service management.Advanced knowledge of operating systems and various software applications.Excellent leadership skills and ability to manage and motivate technical support teams.Ability to analyze data,...
-
Customer Services Manager
4 weeks ago
Mecca, Saudi Arabia Talent Pal Full timeContract type Regular / Permanent WHO WE ARE we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. United by a passion for our work as well as our inclusive culture and team spirit we innovate to conserve water and create value from wastes in the form of...
-
Technical Services Manager
3 weeks ago
Mecca, Saudi Arabia NWC Full timeUniversity degree in information technology,engineering, or related field.Extensive experience inthe field of technical support services or technical servicemanagement.Advanced knowledge of operating systems andvarious software applications.Excellent leadershipskills and ability to manage and motivate technical supportteams.Ability to analyze data, identify...
-
Senior Operator Operation and Maintenance
3 weeks ago
Mecca, Saudi Arabia NOMAC Full timePrevious experience in the field of operation and maintenance.In-depth knowledge of the equipment and machinery used in the work.Excellent technical skills to operate and maintain equipment efficiently.Ability to analyze faults and perform corrective and preventive maintenance.Good understanding of occupational safety and health procedures.The ability to...
-
Room Service Manager
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeEducation and training:A room service manager is usually required to possess a college degree in management, hospitality, or a related field. Higher degrees may be an added advantage.Experience:Must have previous experience managing room service in hotels or resorts. Experience in similar positions can be a plus.Management skills:You must have excellent...
-
Room Service Manager
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeEducation and training:Aroom service manager is usually required to possess a collegedegree in management, hospitality, or a related field. Higherdegrees may be an addedadvantage.Experience:Must haveprevious experience managing room service in hotels or resorts.Experience in similar positions can be a plus.Managementskills:You must have excellent...
-
Operations Manager
1 month ago
Mecca, Saudi Arabia Talent Pal Full timeWe are currently in search of adynamic and resultsdriven Operations Manager to join our team andtake charge of the execution of various projects primarily withinthe IT/AI sector with the potential for involvement in otherbusiness ventures. You will play a pivotal role in ensuring thesmooth operation and expansion of our diverse businesses. As theOperations...
-
Banquet Operations Manager
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeExcellent organizational skills and ability to effectively manage banquet organization and planning processes.The ability to deal with various service suppliers, such as hall rental, catering, entertainment, and decoration services.Knowledge of IT and software for managing reservations and schedules.Excellent communication skills to interact with customers,...
-
Mecca, Saudi Arabia Hilton Full timeEducation and training:University degree in Business Administration or related field. Having a Master of Business Administration (MBA) is an advantage.Experience:Extensive experience in the field of operations management with experience in previous management positions.Driving skills:The ability to manage and direct work teams and motivate them to achieve...
-
Operations and maintenance performance manager
3 weeks ago
Mecca, Saudi Arabia NWC Full timeUniversity degree in mechanical or electrical engineering or any related discipline.Practical experience in the field of operation and maintenance, with an emphasis on leading teams and managing operations.Deep knowledge of operation and maintenance systems and best practices in this field.Ability to develop and implement effective strategies to improve...
-
Operator
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeEducation and training:A telephone operator job typically does not require a college degree. However, a high school degree or courses in customer service can be beneficial.communication skills:Your communication skills must be excellent, including speaking and writing skills. Must be able to deal courteously and respectfully with customers and...
-
Mecca, Saudi Arabia Hilton Full timeEducation andtraining:Bachelor's degree in hotelmanagement, hospitality management, or related field. Postgraduatestudies in hotel management would bebeneficial.Experience:Previousexperience in room service and operations management. Experience asa room service supervisor or assistant managerDrivingskills:Ability to effectively lead and supervise...
-
Mecca, Saudi Arabia Hilton Full timeEducation and training:Bachelor's degree in hotel management, hospitality management, or related field. Postgraduate studies in hotel management would be beneficial.Experience:Previous experience in room service and operations management. Experience as a room service supervisor or assistant managerDriving skills:Ability to effectively lead and supervise...
-
CAFM Helpdesk Operator
3 weeks ago
Mecca, Saudi Arabia Energy Jobline Full timeProvide a helpdesk function todeliver related managing agent services to the Wave1projectWork on a shift basis which couldinclude weekend and night workingAssist theoperations team in the daily operations of the CAFMsystemIn conjunction with the helpdesksupervisor, produce reports to performancelevelsSupport the implementation ofEnvironmental Health and...
-
Energy Operations Manager
3 weeks ago
Mecca, Saudi Arabia NOMAC Full timeThis is a remoteposition.We are looking for RemoteBooking Specialists to join our company, who are passionate abouttraveling. You will manage booking requirements made for businessor leisure and you will provide tourism related services andpackage tours on behalf of our suppliers. The goal is to keep ourclients satisfied and loyal for future services. ...
-
Senior Professional Services
3 weeks ago
Mecca, Saudi Arabia Ingram Micro Full timeGraduated with 3-4 years ofrelevant/industry experienceIndustry ITDistribution in a multinationalenvironmentDecision maker, ability to workunder pressure and time Constrains.ExcellentPresentation and InterpersonalSkills.Excellent knowledge of Products oftechnical nature.Excellent time management andplanning skills
-
Mecca, Saudi Arabia Hilton Full timeEducation and training:Degree in hotel management, hospitality, or related field. Obtaining an additional certification in room service management enhances employment opportunities.Experience:Previous experience in service and reception in hotels or restaurants, including experience in supervisory positions.Team management:Ability to effectively manage and...
-
Assistant Guest Services Manager
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeAboutCompanyAppLocumInternational is a UK-based company with IT-based work in Ahmedabadand seeks to empower IT professionals and organizations through thelatest technologies. We are a product as well as service-basedindustry. We have pioneered in handling projects from the UKrelated to the healthcare industry in the UK. We follow a noveltech-led approach and...
-
Laundry manager
3 weeks ago
Mecca, Saudi Arabia Accor Hotels Full timeEducation and training:Preferably have a bachelor's degree in health services, management, or a related field. Recognized certifications in health services administration or hospitality management can be an added advantage.Experience:Typically requires experience in laundry or sanitary services. Preferably have experience in supervisory or management...