Customer Services

3 weeks ago


Jeddah, Saudi Arabia Talent Pal Full time

JobSummary:

Customer Services/ Call Agent will bethe link between our company and its current and potentialcustomers. The successful candidate will be able to acceptownership for effectively solving customer issues complaints andinquiries; keeping customer satisfaction at the core of everydecision and behavior.

Responsibilities andTasks:

  • Manage large amounts ofinbound and outbound calls in a timely manner.
  • Follow communication scripts when handling differenttopics.
  • Identify customers needs clarifyinformation research every issue and provide solutions and/oralternatives.
  • Seize opportunities to upsellproducts when they arise.
  • Build sustainablerelationships and engage customers by taking the extramile.
  • Keep records of all conversations in ourcall center database in a comprehensible way.
  • Facilitate online conversations with customers andrespond to queries through company social media platforms and otherCompany Channels.
  • Report on ...
  • online reviews andfeedback from customers and fans.
  • Perform any request assigned by the direct supervisorrelated work.

Skills

Education and Competency:

  • High school/Bachelors degree.
  • Anexperience in call center or customer services in telecom retail orFMCG.
  • Strong phone and verbal communicationskills along with active listening in both Arabic and Englishlanguage.
  • Familiarity with CRM systems andpractices
  • Customer focus and adaptability todifferent personality types
  • Ability tomultitask set priorities and manage time effectively

This job has been sourced from anexternal job board.
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