Commercial Ops Representative Specialist
4 weeks ago
• Day to day supervision of the pax flights.
• Responsible for speedy actions during flight disruption, delivering clear accurate comments to Customers and internal teams, focus on minimizing Customer dissatisfaction.
• Represent commercial / Customer interests during flight disruption, ensuring any decisions made have minimum impact and Commercial Operations team manage clear speedy Customer communications as per SOPs.
• Responsible for system (incl. change STD - clear flight - canx flight - Queue Management)
• Responsible for creating all Vouchers that related to flight disruption.
• Responsible for all notifications that is related to disruption flights (Create & improve & send).
• Ensure that customers' travel smooth by cooperating with IOCC and CEC team.
• Monitor all social media channels, identifying issues early, escalating to relevant team without delay.
• Support CX manager with developing & improving the disruption portal.
• Ensure all data entered into flyadeal systems is accurate and within established guidelines.
• Support CX manager with GACA cases if need it.
• Engage with Customers on social channels using flyadeal voice if need.
• Create a positive Customer First environment within the CEC with a focus on FCR across Social media channels.
• Communicate effectively with all members of the business in line with the company s culture guidelines
Desired Candidate Profile
Profile:
• Bachelor s Degree
• Minimum 2 years experience in airline commercial / operations
Education:
Any Graduation
Gender:
nm
Nationality:
Any Nationality
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