CRM Manager
3 weeks ago
•
• Collecting and analyzing customer data
• Using CRM systems to manage relationships
• Developing new ways to meet customers' needs
• Handling customer complaints
• Overseeing the interactions between customers and key team members, such as Customer Service Representatives
• Creating and executing retention campaigns
• Developing marketing campaigns to attract new customers
• Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Desired Candidate Profile
Profile:
Skills
A confident communicator and presenter
Excellent verbal and written communication skills - English & Arabic
Excellent organizational and planning skills
Knowledge of customer acquisition and retention strategies
Social and emotional awareness to tailor interactions for individual customers
Extensive product knowledge
Ability to collaborate well with other customer care team members
Analytical and data-driven
Ability to work in a fast-paced environment while managing multiple tasks
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
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