Guest Relation Agent

3 weeks ago


Jeddah, Saudi Arabia Swiss tel Living Jeddah Full time

JOB DESCRIPTION
Company Description
One of the best-known Swiss brands in the world, Swiss tel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swiss tel gives its guests peace of mind to explore the world, discover life s true rewards and embrace opportunities to live it well . The Swiss tel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swiss tel The Bosphorus in Istanbul, Swiss tel The Stamford in Singapore and Swiss tel Krasnye Holmy in Moscow. Swiss tel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.
Job Description

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

Respond to guests needs and anticipate their unstated ones

Expect and react promptly to guests requirements and inquires

Actively listen and resolve guests complaints

Oversee and coordinate all arrivals and departures of special guests (VIPs)

Coordinate and manage communication between guests and staff

Promote all amenities, conveniences and programs offered

Promote ALL loyalty program
Qualifications
Proficiency in English (verbal and written), a second language an asset.
Previous customer-related experience preferred.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Desired Candidate Profile
Education:
Bachelor of Hotel Management(Hotel Management)
Gender:
nm
Nationality:
Any Nationality

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