Executive Revenue

4 weeks ago

Medina, Saudi Arabia ACCOR Full time

Job Description


· To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.

· To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue

· To recognize potential clients and to transmit information to the Sales Department.

· To recognize a VIP guest and to apply the concerned policies.

· To maintain a good commercial relationship with all the bookers: guest/company/agencies.

· To promote the Accor loyalty programs and the Hotel promotions.

· To respect the privacy of the guest and the confidentiality of the information.

· To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

· To Supervise and report all the guest comments or complaints.

· To call the manager for advice in serious cases or if an approval is requires.

· To ensure that the telephone etiquettes are properly used as per Sofitel Standards.

· To ensure a perfect knowledge of room type and rate structure among the Reservation team.

· To ensure the accuracy of all booking information entered in the PMS.

· To supervise that the Guest History is accurately maintained.

· To ensure a perfect knowledge of the hotel configuration and products among the team members.

· To achieve Quality Tools Yield Management performance with reservations team.

· To know the competitors and to gather information about their activities and sales.

· To provide updated reports and statistics to the management and other departments.


Qualifications


Bachelor’s degree in related field 
Minimum 2-3 years’ experience in a similar role
Excellent command in English / additional language is an advantage.
Strong reporting and analytical skills.
Good analytical and numeric skills.
High level of organization and time management skill.

Additional Information


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