Fulfillment Manager

4 weeks ago

Dammam, Saudi Arabia SAL Saudi Logistics Services Full time

Key Accountabilities:

  • Ensure a solid overall process framework is in place and operations are performing to their maturity potential in a simple and sustainable way.
  • Ensure the relevant work instructions and standard operating procedures for the site are in place and are followed.
  • Ensure there is a quality management approach in place that is in line with policy, is appropriate for the site and is effectively used.
  • Maintain processes, work instructions and associated forms required for the site. Update and review them regularly to ensure they are appropriate for the site and obsolete documents are removed.
  • Ensure there is an up-to-date annual training matrix / plan covering the identified needs of all individuals in the site and make sure there is an appropriate budget that enables the plan to be implemented.
  • Ensure effective CAPA process is in place particularly for critical non-conformities, with actions taken to prevent recurrence and avoid cost of non-quality.
  • Monitor and evaluate suppliers' performance based on agreed requirements and initiate improvement actions when suppliers fall short of required performance.
  • Analyze the risk of business disruptions to the site and identify appropriate business continuity procedures to minimize risks and limit the impact.
  • Ensure adherence to customer and contractual requirements.
  • Attend and participate on customer, regulatory and internal audits, working with relevant stakeholders to ensure an adequate action plan is implemented to resolve issues.

Qualifications:

  • Bachelor's degree
  • 3+ years of experience in fulfillment operations
  • Experience in inventory management, order processing, packing and shipping, customer service, and team management.

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