Service Delivery Expert

4 weeks ago

Riyadh, Saudi Arabia SNC Lavalin O&M Solutions Full time

Job Description
Job Title: Service Delivery Expert - Rail Metro Project
Education: Western education from recognized institutions
Job Summary:
As a Service Delivery Expert for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors during the launch and main operations of the metro system. This position demands a seasoned professional with comprehensive expertise in every aspect of metro rail systems, coupled with a Western education from recognized institutions.
Key Responsibilities:
Contractor Liaison and Coordination:
• Act as the primary point of contact between the Project Management Company and O&M contractors.
• Facilitate effective communication and collaboration to ensure seamless project launch and ongoing operations.
• System Expertise:
• Possess in-depth knowledge of all components and systems within a metro rail network, including but not limited to signaling, rolling stock, power supply, communications, and station operations.
• Provide technical guidance and support to the O&M contractors to ensure compliance with project requirements.
Launch Preparation:
• Develop and execute detailed plans for the successful launch of the metro system, considering safety, efficiency, and customer experience.
• Work closely with stakeholders to identify and resolve potential issues before the launch.
Operations Management:
• Oversee day-to-day operations, addressing any challenges that may arise promptly.
• Implement best practices for maintenance, incident response, and service delivery to optimize system performance.
Quality Assurance:
• Establish and enforce quality standards for O&M activities, ensuring adherence to project specifications and safety regulations.
• Conduct regular audits and assessments to monitor service delivery effectiveness.
Training and Development:
• Collaborate with O&M contractors to design and implement training programs for staff to enhance their skills and ensure they meet project requirements.
Performance Monitoring:
• Implement key performance indicators (KPIs) to measure the effectiveness and efficiency of service delivery.
• Analyze data and propose improvements to enhance overall performance.
Risk Management:
• Identify potential risks to service delivery and develop mitigation strategies.
• Ensure that O&M contractors are equipped to handle unexpected challenges and emergencies.
Qualifications and Experience:
• Bachelor's or Master's degree from a recognized Western institution in a relevant field (Engineering, Project Management, etc.).
• Minimum of [7] years of experience in a similar role on major rail metro projects worldwide.
• Proven track record of successful project launches and sustained operations.
Skills:
• Exceptional communication and interpersonal skills.
• Strong leadership and team management abilities.
• Analytical mindset with the ability to solve complex problems.
• Thorough understanding of metro rail systems and industry best practices.
• Proficiency in project management tools and software.
Worker Type Employee
Job Type Regular
At AtkinsR alis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality

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