Services Delivery Manager
4 days ago
DeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer satisfaction.
**Responsibilities**:
- Manage the end-to-end delivery of services to clients, ensuring projects are delivered on time and within budget.
- Collaborate with cross-functional teams including project managers, technical consultants, and sales teams to define project scope, goals, and deliverables.
- Build and maintain strong relationships with clients, acting as the main point of contact and addressing any issues or concerns.
- Monitor and track project progress, identifying and resolving any potential issues or risks.
- Proactively manage client expectations and ensure customer satisfaction.
- Provide regular status updates and reports to clients and internal stakeholders.
- Identify opportunities for process improvement and drive efficiency throughout the service delivery lifecycle.
**Requirements**:
- Requirement: Bachelor's degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Services Delivery Manager or similar role in the IT industry.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Strong problem-solving and decision-making abilities.
- Experience in managing teams and working collaboratively with cross-functional teams.
- Team leadership, motivation, and mentoring.
- Knowledge of IT services and solutions, preferably in the software development or technology consulting industry.
- Understanding of Agile/Scrum methodologies is a plus.
- Fluency in English.
**Benefits**
- Private Health Insurance
- Paid Time Off
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