Technical Support Engineer

4 weeks ago


Dammam, Saudi Arabia ABYAT Full time

Technical Support Officer Role

The role of the technical support engineer is to be the 1st line of technical assistance, you are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. You will be responsible for answering queries, addressing system, and user issues in a timely and professional manner.

Tech support will often interact with system and computer users across the company. Your role is to understand and proactively maintain daily system performance, to have the ability to troubleshoot users' problems, and innate follow-up and follow-through skills are all essential aspects of the Tech support's day-to-day role.

Duties and Responsibilities Your main responsibilities in this role include the following:

• Manage workflow and service request through a Technical Support system and commit to SLAs.

• Provide general Desktop (macOS or Windows) Support on HW/SW issues for end user's desktop and laptop machines.

• Perform desk-side support service on software installation, AV, PC configuration, network printer installation/configuration of other PC tools and software.

• Assist in recommending appropriate hardware and software configurations to meet user needs, and develop specifications to purchase new hardware, software, and other peripheral devices based upon established departmental standards.

• Analyze problems and develop creative solutions for resolving them and preventing future occurrences.

• Maintain documentation on activities, upgrades, utility of licenses/software and enhancements at work.

Job Requirements

• Bachelor's degree in Computer Science or related discipline.

• Technical Certifications: A+, Network+, MCSA, ITIL are preferred

• 1-3 years IT Work experience. Skills and Abilities

• Demonstrated expertise in configuring, installing, and troubleshooting PC systems, Microsoft OS, AV, MS office applications, network configuration, and printers.

• Experience in supporting MAC environment is essential.

• Must be customer-focused and have effective productivity/work output.

• Ability to work under pressure, unsupervised, and as a member of a team

• Must be a team player and able to work with minimal supervision.

• Basic network knowledge and experience.

• Working knowledge and experience in Remote Desktop and Virtual Private Network.



  • Dammam, Saudi Arabia Alfanar Full time

    Strong technical knowledge: A deep understanding of the product or service for which you provide technical support, and the ability to understand and solve customer technical problems.Communication Skills: The ability to communicate clearly and effectively with customers, whether via phone, email, chat, or other means of communication.Problem Solving: The...


  • Dammam, Saudi Arabia Energy Jobline Full time

    Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate...


  • Dammam, Saudi Arabia Alfanar saudi Full time

    University degree in information technology, computer science, or related field.Deep understanding of different operating systems such as Windows, Mac and Linux.Excellent communication skills and the ability to deal with customers tactfully and effectively.Ability to diagnose technical problems and provide solutions effectively.Knowledge of networking basics...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    Understand and analyze the technical requirements outlined in contracts to ensure that customized solutions meet all specified obligations.Configure and customize software or hardware solutions as per the contractual commitments.Collaborate with development or engineering teams to design and implement custom features or modifications required by the client.


  • Dammam, Saudi Arabia Alfanar Full time

    Hiring for Freshers for a 5 days working job both Day and Night Shift, Customer Support/CCEFresher Candidates Required.Day Shift & Night Shift.Responsibilities and Duties:To handle the Customer Queries Via Call.To Provide the Information related to Product and services to the customer.To answer incoming calls and respond to customers emails.To Maintain and...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    Analyze and interpret customization contracts to understand and document technical and contractual obligations.Ensure that engineering deliverables align with contractual commitments and client expectations.Work closely with legal and sales teams to clarify the technical aspects of contracts and prevent ambiguities that may affect delivery.


  • Dammam, Eastern Province, Saudi Arabia ABB Full time

    Technical Sales Specialist, DammamTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking...


  • Dammam, Saudi Arabia Alfanar Full time

    Education and Experience: Bachelor's degree in a related engineering or technical field. Practical experience in technical management or engineering.Technical Knowledge: In-depth knowledge of engineering and technical concepts related to the projects or systems that the technical office handles.Administrative skills: Strong leadership and management...


  • Dammam, Saudi Arabia Alfanar saudi Full time

    Bachelor's degree in engineering or related field.Practical experience in technical or engineering management.Good leadership and management skills to supervise and motivate the team.Ability to analyze problems and make sound technical decisions.Excellent communication skills to deal with customers and employees.Knowledge of technical management systems...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    Professional experience of at least 10 years2. Bachelor's degree in engineering3. Fluency in Arabic and English4. Experience in water and wastewater projects including wastewater treatment5. Experience in master planning and demand forecasting6. Preparing terms, conditions, specifications and BOQ then tender it.


  • Dammam, Saudi Arabia Ecolab saudi Full time

    Educational qualification: University degree in a related field, such as engineering, technology, or any discipline related to technical sales.Technical knowledge: a deep understanding of the technical products or services offered, and the ability to explain them in an understandable way to customers.Technical Expertise: Technical background or previous...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    1. Professional experience of at least 5 years2. Bachelor's degree in Engineering3. Fluency in Arabic and English4. Proficiency in Microsoft Office5. Proficiency in Microsoft Project project management software6. Experience in project managementExperience in risk management


  • Dammam, Saudi Arabia ITT, Inc. Full time

    Position Summary: Essential Responsibilities: - Preparation of technical and commercial offers for pumps and complex pump units. - Responsibility of the technical and commercial correctness of the offers, coordination with internal interfaces (eg. engineering) for the preparation of an optimized offer - Supporting sales in developing the most optimal bid...


  • Dammam, Saudi Arabia BMC Full time

    Duties and Responsibilities: Providing excellent customer service by responding to inquiries resolving issues and assisting clients or customers in a timely and professional manner. Performing various administrative tasks such as answering phones managing emails filing documents and maintaining records. Assisting users with...

  • Steel Design Engineer

    2 weeks ago


    Dammam, Eastern Province, Saudi Arabia Hitachi Careers Full time

    Description You as a Steel Design Engineer will be part of Hitachi Energy business based in Dammam, Saudi Arabia. You will be focusing on designing, communicating, and implementing an operational plan for completing an engineering-based project including Preparing designs, project controls and specifications, schedules, cost estimates, production,...

  • Steel Design Engineer

    2 weeks ago


    Dammam, Saudi Arabia Hitachi Careers Full time

    Description You as a Steel Design Engineer will be part of Hitachi Energy business based in Dammam, Saudi Arabia. You will be focusing on designing, communicating, and implementing an operational plan for completing an engineering-based project including Preparing designs, project controls and specifications, schedules, cost estimates, production,...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    Professional experience of at least 10 years2. Bachelor's degree in engineering, contract management, or projects management3. Fluency in Arabic and English4. Experience in water and sanitation projectsExperience in the commercial role related to public-private partnership projects in the field of water or sanitation (independent water stations or...


  • Dammam, Saudi Arabia Alrabiah Consulting Engineers Full time

    Collaborate with cross-functional teams to ensure design objectives are met.Perform calculations and simulations to validate design concepts.Conduct testing and analysis to identify and resolve design issues.Stay up-to-date with industry trends and advancements in mechanical engineering.Provide technical support to manufacturing and production teams.

  • GIS Technical Advisor

    2 weeks ago


    Dammam, Saudi Arabia Hitachi Careers Full time

    Description You as a GIS Technical Advisor will be part of Hitachi Energy High Voltage Business based in Dammam, Saudi Arabia. You will be covering all the activities or actions required to enable switching systems to be successfully installed, repaired and any faults eliminated. Responsible for installation of high voltage systems worldwide for PGHV. You...


  • Dammam, Eastern Province, Saudi Arabia Hitachi Careers Full time

    Description You as a GIS Technical Advisor will be part of Hitachi Energy High Voltage Business based in Dammam, Saudi Arabia. You will be covering all the activities or actions required to enable switching systems to be successfully installed, repaired and any faults eliminated. Responsible for installation of high voltage systems worldwide for PGHV. You...