Customer Care Specialist

3 weeks ago


Riyadh, Saudi Arabia LAWAZEM Full time

LAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and contribute to our commitment to excellence in customer service.


Responsibilities:
  • Manage incoming customer inquiries and provide timely and accurate responses through various channels, including phone, email, and live chat.
  • Assist customers with product information, order processing, and issue resolution.
  • Develop in-depth knowledge of our products and services to provide accurate and relevant information to customers.
  • Handle customer complaints and concerns with professionalism and empathy, working towards satisfactory resolutions.
  • Collaborate with cross-functional teams to ensure prompt and effective customer support.
  • Maintain customer records and update information in the CRM system.
  • Identify trends in customer inquiries and feedback to provide insights for process improvements.
  • Stay updated on product knowledge and industry developments to effectively address customer questions and concerns.
  • Meet or exceed customer satisfaction goals and key performance indicators (KPIs).

Requirements

.

  • Proven experience in a customer service or customer care role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Empathy, patience, and the ability to build rapport with customers.
  • Fluency in Arabic and English.


  • Riyadh, Saudi Arabia Oumk Care Full time

    **Job description**: - Establish priorities for patient care, nursing actions, and desired outcomes in a timely manner during regular home visits. - Administer medications safely. - Carry out Doctors' orders accurately and timely. - Educates patients on health risk factors. - Document nursing care and patient outcomes. - Assist in procedures as instructed...


  • Riyadh, Saudi Arabia Mobily Full time

    Job Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full time

    Job Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....


  • Riyadh, Saudi Arabia Talent Pal Full time

    Job Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules technical specifications & configuration specifications) covering all...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists in the daily functioning of the unit/department in support of patient care. Contributes to the delivery of safe, patient and family focused quality care. **Essential Responsibilities and Duties**: - Contributes to the achievement of clinical quality outcome indicators including patient satisfaction.- Upholds and applies the organizational values in...


  • Riyadh, Saudi Arabia Talent Pal Full time

    We are seeking askilled and experienced Customer Care Consultant to join our teamin Riyadh Jeddah Saudi Arabia. As a Customer Care Consultant youwill be responsible for providing exceptional customer service andsupport to our clients. You will serve as the main point of contactfor customers ensuring their needs are met and issues are resolvedin a timely and...


  • Riyadh, Saudi Arabia Talent Pal Full time

    We are seeking a skilled and experienced Customer Care Consultant to join our team in Riyadh Jeddah Saudi Arabia. As a Customer Care Consultant you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for customers ensuring their needs are met and issues are resolved in a...


  • Riyadh, Saudi Arabia Bupa Arabia Full time

    Role Purpose: To manage group secretary and members’ inquiries as per standards for Bupa Arabia and act as a proficient representative and supportive point of contact for members in full range of Bupa Services to keep hold of the caring and responsibility values of Bupa Arabia. Key Accountability: 1- Member Service Support; - Promote BA services by...


  • Riyadh, Saudi Arabia Talent Pal Full time

    JobSummary Receive the experienceconcept for customer care management processes for the respectiveassigned processes/ expertise areas Understandexisting customer care services offered in Mobily at high levelarchitecture. Detail the functional design(business rules technical specifications & configurationspecifications) covering all touchpoints e.g. sales...


  • Riyadh, Saudi Arabia Empower Hub Full time

    Responsibilities: 1.Receiving and answering customers' telephone or written calls in accordance with the company's standards. 2.Immediately respond to all clients inquiries. 3. Provide all the necessary information required for the client. 4.Maintain records of communication with customers and all their various transactions, comments, and complaints until...


  • Riyadh, Saudi Arabia Bupa Arabia Full time

    Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete transactions and answering...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists in providing medical care in the field of Critical Care, and supervises interns and residents, in accordance with current medical staff bylaws, rules and regulations and the Organizations policies and procedures. **Essential Responsibilities and Duties**: Clinical Responsibilities - Assists the Consultants in providing required patient care and...


  • Riyadh, Saudi Arabia Niceone Full time

    **Customer Service Specialist duties and responsibilities**: - Informing customers about products and services - Responding to customer questions - Resolving customer complaints - Suggesting solutions for common problems - Preparing documents and reports - Updating customer database - Training new customer service agents - Collaborating with the management...

  • Personal Care Aide

    3 weeks ago


    Riyadh, Saudi Arabia Care Advantage, Inc. Full time

    Ensure clients receive their medication on timeSupport clients who can’t move on their ownHelp clients dress, bathe, eat etc.Assist clients with physical therapy exercisesCook meals according to the customer’s restrictionsHelp customers with their shoppingDo necessary housekeeping to maintain a clean environmentProvide emotional support

  • Client Care Specilist

    4 weeks ago


    Riyadh, Saudi Arabia valuable capital financial company Full time

    Client Care Specialist **Job Objective:**The purpose of this position is supporting clients by providing helpful information, answering questions, and responding to complaints and assist in achieving VCFC’s objectives, mission, and vision in line with client care systems objectives with CMA regulation criteria. **Duties and Responsibilities** 1、...

  • Personal Care Aide

    3 weeks ago


    Riyadh, Saudi Arabia Care Advantage, Inc. Full time

    Ensure clients receive theirmedication on timeSupport clients whocan’t move on their ownHelp clientsdress, bathe, eat etc.Assist clients withphysical therapy exercisesCook meals accordingto the customer’s restrictionsHelpcustomers with their shoppingDo necessaryhousekeeping to maintain a cleanenvironmentProvide emotionalsupport

  • Customer Care Agent

    4 weeks ago


    Riyadh, Saudi Arabia Syarah Full time

    Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and...

  • Marketing Specialist

    4 weeks ago


    Riyadh, Saudi Arabia Beauty Care Full time

    We are looking for a talented Marketing Specialist Brand: Working in spa and beauty industry. Job location: Riyadh, Saudi Arabia Start date: Immediately Gender: Female **Salary**:Will be based on experience and qualifications - A minimum of 1 year of experience. - Proven marketing skills - Possession of creative flair, versatility, visual ability and...


  • Riyadh, Saudi Arabia InvestSky Full time

    **Customer Success Specialist**: - Riyadh- Work Type: Full Time- We are looking for someone passionate about building the next big thing and making a true impact in the region. **Key Responsibilities** - Providing extraordinary service aligned with the company’s culture and objectives. - Support users with onboarding and Know-Your-Client documentation. -...

  • Home Care Specialist

    3 weeks ago


    Riyadh, Saudi Arabia Job Fit Recruitment Agency Full time

    Teaching and caring for 4 children, aiding intheir academic and social skill development, assisting with schoolassignments.Experience:Previouswork in a nursery or elementary school, proficiency in computerusage and technology.