Key Account Customer Care
1 month ago
Role Purpose:
To manage group secretary and members’ inquiries as per standards for Bupa Arabia and act as a proficient representative and supportive point of contact for members in full range of Bupa Services to keep hold of the caring and responsibility values of Bupa Arabia.
Key Accountability:
1- Member Service Support;
- Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
- Guide members on points of contact for queries and communication.
- Update members on insurance coverage details, follow up cases, inquiries and responses with full support
- Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
- Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience
2- Membership Transactions;
- Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
- Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upload process.
- Validate medical claims received by members and request for missing documents required for submission
- Ensure that added members have received membership confirmation and follow up on pending claims.
- Update members on pending claims and provider requests and justify rejections
- Recover rejected pre-authorization requests and support to revise the rejected requests
**Skills**:
- Background in customer service in telecommunication, insurance, hospitals, banks or FMCG
- Ability to multitask and work under pressure
- Commercial skills in combination with service mindset
- Excellent follow up skills
- Strong communication and negotiation skills
- Experience in customer service, contact or call center, or customer care management is an advantage
- Strong background in medical sector or insurance is a plus
**Education**:
Business, Marketing
-
Key Account Customer Care
1 month ago
Riyadh, Saudi Arabia Bupa Arabia Full timePromote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete transactions and answering...
-
Key Account Management
1 month ago
Riyadh, Saudi Arabia Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Key Account Manager
5 days ago
Riyadh, Saudi Arabia Zaicor Full timeThis is a full-time on-site role for a Key Account Manager. As a Key Account Manager, you will be responsible for managing and nurturing key accounts, building strong customer relationships, and ensuring customer satisfaction. Your day-to-day tasks will include account management, business planning, and providing exceptional customer service to key accounts.
-
Key Account Manager
4 weeks ago
Riyadh, Saudi Arabia Kinetic Full timeA multinational medical devices company is currently looking for a **Key Account Manager - Wound Management** to be based in **Riyadh, KSA**. **Please note that due** **to Saudization, only **_Saudi Nationals_** will be considered.** **The main responsibilities will include**: - Regular visits to customer locations to ensure quality of the products and...
-
Key Account Manager
1 month ago
Riyadh, Saudi Arabia Les Mills India, Middle East & Africa LMIMEA Full timeOperate as the primary point of contact for key account stakeholdersResponsible for development and execution of individual strategic plans for each key accountDevelop a trusted advisory relationship with accounts, customer stakeholders and internal partnersPrepare and guarantee monthly, quarterly and annual sales forecasts
-
Key Account Manager
1 month ago
Riyadh, Saudi Arabia Nexturn Full timeAre you a dynamic professional with a passion for driving business growth in the realms of events, advertising, media & PR? Join our team as a **Key Account Manager **and play a pivotal role in fostering strategic relationships while spearheading innovative campaigns! As a Key Account Manager, you will be the driving force behind our client relationships...
-
Key Account Manager Ksa
1 month ago
Riyadh, Saudi Arabia IPSEN Full time**Title**: Key Account Manager KSA **Company**: Ipsen Pharma (SAS) **Key Account Manager KSA** **Position location: JEDDAH** **Summary / purpose of the position** To achievement of IPSEN business goals by implementing benefit-based programs with designated Key Account customers; to be responsible for the achievement of KAM & BU targets on assigned...
-
Customer Care Supervisor
4 weeks ago
Riyadh, Saudi Arabia Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Key Account Manager
4 weeks ago
Riyadh, Saudi Arabia Apotex Inc. Full timeManage strategic relationships and drive sales for assigned key accounts/customers. Develop account plans aligned with business objectives and work cross-functionally to ensure execution. Analyze account needs, anticipate opportunities and identify growth strategies. Lead negotiations, coordinate contracts, pricing, and manage terms. Track account...
-
Key Account Manager
4 weeks ago
Riyadh, Saudi Arabia DNA Recruitment Full timeManage relationships with selected Strategic Accounts for the company’s products. Holding the Key Account Manager position, you will be working strategically at the c-Level and working cross-functionally with the internal sales team. **Responsibilities**: - Managing end-to-end relationships with Strategic Accounts - Showcasing the value proposition to...
-
Aerospace Key Account Manager
1 month ago
Riyadh, Saudi Arabia NAMI Full timeThis is a full-time on-site role for anAerospace Key Account Manager at NAMI located in Riyadh, SaudiArabia. The Aerospace Key Account Manager will be responsible formanaging key accounts, developing business plans, providingexcellent customer service, and utilizing analytical skills toidentify opportunities for growth within the aerospace &defense industry....
-
Aerospace Key Account Manager
1 month ago
Riyadh, Saudi Arabia NAMI Full timeThis is a full-time on-site role for an Aerospace Key Account Manager at NAMI located in Riyadh, Saudi Arabia. The Aerospace Key Account Manager will be responsible for managing key accounts, developing business plans, providing excellent customer service, and utilizing analytical skills to identify opportunities for growth within the aerospace & defense...
-
Key Account Manager
1 month ago
Riyadh, Saudi Arabia Under The Microscope Full timeWe are hiring immediately for a Key Account Manager in Riyadh - Full-time position for KSA national - Competitive compensation package - Sales Incentive - Sales career growth potential in expertise, leadership and across territories - Safety-focused culture Description: - Meet monthly revenue targets. - Identify new opportunities and convert to key...
-
Key Account Manager
3 weeks ago
Riyadh, Saudi Arabia Les Mills India, Middle East & Africa LMIMEA Full timeOperate as the primary point ofcontact for key accountstakeholdersResponsible for development andexecution of individual strategic plans for each keyaccountDevelop a trusted advisory relationshipwith accounts, customer stakeholders and internalpartnersPrepare and guarantee monthly,quarterly and annual sales forecasts
-
Lead Key Account HORECA
4 days ago
Riyadh, Saudi Arabia Areeb Full timeOn behalf of our client we are recruiting an Lead Key Account (HORECA).Job Summary :To meet the annual targets of sales in accordance with the Company s goals and to Implement the channels objective/strategy through being the main contact for existing and new customers to generate/improve sales in Key Account customers/clients by negotiation and positive...
-
Key Accounts Manager
4 weeks ago
Riyadh, Saudi Arabia Almarai saudi Full timeJob Purpose: To assist the Professional Nurse with the management of a nursing services in a ward with respect to care rendered to patients to ensure quality nursing care: Delivery of a holistic cost-effective Nursing Care service to patients and families Management of the ward under the direct or indirect supervision of the Professional Nurse ...
-
Hematology Key Account Manager
4 weeks ago
Riyadh, Saudi Arabia Sobi Full time**Role & Function** - The position will report directly to Commercial Lead - KSA and will be based in Riyadh/Jeddah. This position will be accountable for Hematology portfolio in Saudi Arabia.**Key Responsibilities** - Communicate to HCPs Disease state knowledge and awareness - Responsible for developing long-term relationships with a portfolio of assigned...
-
Customer Care Agent
1 month ago
Riyadh, Saudi Arabia Syarah Full timeSyarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and...
-
Customer Care Consultant
1 month ago
Riyadh, Saudi Arabia Talent Pal Full timeWe are seeking askilled and experienced Customer Care Consultant to join our teamin Riyadh Jeddah Saudi Arabia. As a Customer Care Consultant youwill be responsible for providing exceptional customer service andsupport to our clients. You will serve as the main point of contactfor customers ensuring their needs are met and issues are resolvedin a timely and...
-
Customer Care Consultant
4 weeks ago
Riyadh, Saudi Arabia Talent Pal Full timeWe are seeking a skilled and experienced Customer Care Consultant to join our team in Riyadh Jeddah Saudi Arabia. As a Customer Care Consultant you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for customers ensuring their needs are met and issues are resolved in a...