Dir-sales I

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time
**職務編號**
**工作類別** Sales & Marketing
**地點** Le Méridien Al Hada, Al Hada Ring Road, Taif, Saudi Arabia, Saudi Arabia 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

領導和管理與銷售職能有關的所有日常活動,並專注於建立基於價值的長期客戶關係,以實現酒店的銷售目標。實現個人預訂目標,並就直屬下屬的預訂目標提出建議。

**求職者個人資料**

**教育和經驗要求**
- 在經認可的大學取得工商管理、行銷、酒店和餐廳管理或相關專業的兩年制學位;3 年銷售與行銷或相關專業領域工作經驗。

或者
- 工商管理、行銷、酒店與餐廳管理或相關專業四年制學士學位;1 年銷售與行銷或相關專業領域工作經驗。

**核心工作活動**

**支援制定和執行銷售策略**
- 與銷售主管合作,確保瞭解銷售策略並為細分市場有效實施該策略。
- 與管理團隊合作制定並實施銷售計劃,為銷售總監 (DOS) 所領導的細分市場處理收入、客戶和市場問題。
- 協助制定和實施內部和外部促銷活動。

**最大限度地提高收入**
- 提供積極進取的領導力,確保最大的收入潛力(例如,以個人預訂目標樹立榜樣)。
- 為銷售團隊成員建議預訂目標。

**管理銷售活動**
- 監督直屬下屬的所有日常活動。
- 在業務評估經理缺勤的情況下,批准給予餐飲空間,以實現收入最大化(DOS、團體)。
- 參加與銷售團隊成員的銷售拜訪溝通,以獲取新業務和/或結算業務。
- 執行和支持預訂業務的運營方面(例如,生成提案,撰寫契約,客戶信函)。

**分析和彙報銷售與財務資料**
- 透過使用銷售系統分析市場訊息,並實施戰略以實現酒店的客房和餐飲目標。
- 協助收入管理部完成準確的六個時段預測。
- 評估銷售和餐飲客人滿意度結果,以確定需要改進的方面。

**確保卓越的客戶服務**
- 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係樹立積極的榜樣。
- 與客人互動並獲得對產品品質和服務水準的回饋。
- 在總結會議前後與客人會面,以獲得關於產品品質(如客房、會議設施和設備、餐飲)、服務水準、契約執行和總體滿意度方面的回饋。
- 授權員工提供卓越的客戶服務。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 將客人滿意度作為部門會議的組成部分,並專注於持續改進。
- 執行和支援公司客戶服務標準和酒店品牌標準。
- 參與和實踐品牌的日常服務基本原則。
- 透過在客戶的計劃/活動之前和期間,協助客戶並確保其滿意度,執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求,並推薦最能滿足其需求並超越其預期的相應特色和服務,同時建立關係和維護對公司的忠誠度,為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期;透過瞭解客戶的業務、業務問題和顧慮,服務他們並在計劃/活動之前和期間提供更好的業務解決方案。

**建立成功的關係**
- 建立和管理與主要利益相關者(內部和外部)的關係。
- 與酒店外部的銷售管道(如活動預訂中心、市場銷售、GSO)協作,確保酒店的需求得以實現,且銷售工作起到補充作用,而非重複。
- 與人力資源部、工程部和防損部協作,以確保符合當地、州和聯邦法規和/或工會要求。
- 參與客戶活動、貿易展覽和銷售任務,以維持、建立或培養與 GSO 經理和客戶的主要關係。

**管理和開展人力資源活動**
- 面試和聘用擁有適當技能的管理層和時薪制員工,以滿足業務運營需求。
- 使用員工可用的所有在職培訓工具。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

在艾美酒店,我們主張幫助客人發掘每個目的地應提供的令人意想不到的迷人體驗。我們的客人是擁有好奇心和創意的大都會文化追尋者,欣賞周到、永恆的服務。我們提供特色、精緻和令人難忘的服務和體驗,激勵客人充分發掘目的地。我們正在尋找充滿好奇、富有創意和知情的人士加入我們的團隊。如果您喜歡與志同道合的客人打交道,並渴望營造意想不到的體驗,我們誠邀您與艾美酒店攜手譜寫未來的職業生涯。

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