Customer Service Assistant

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia British Council Full time

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Customer Service Assistant (Hourly paid)

Location: Riyadh, Middle East and North Africa, SA Dammam, Middle East and North Africa, SA Dammam, Middle East and North Africa, SA Dammam 32252, Middle East and North Africa, SA Jeddah, Middle East and North Africa, SA

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Title: Customer Service Assistant
Pay Band: Hourly Paid
Location: Riyadh / Jeddah and AL Khobar
Contract type: 1 year (Hourly paid contract )

Please note that all applications for this post should be submitted in English.
This role is open to candidates who have the right to work in KSA.

About us:

The British Council is the UK's international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The opportunity:

The post-holder will deliver effective, quality-driven first line service to customers, clients and stakeholders at the British Council Riyadh, ensuring the customers receive the information and services they need in a friendly, professional, efficient and responsive environment. They will understand the English Language needs of prospective Adult and Young Learner students and provide effective and persuasive guidance regarding their British Council study pathway, in order to support the achievement of Teaching Centre registration targets.


• To ensure the smooth day-to-day running of practical aspects of the customer service by:
-Photocopying material
-To assist TC, exams and CS with display work
-To help when necessary to give publicity materials
-Keeping the waiting area tidy
-Checking the waiting area equipment
-Preparing the waiting area and placement tests area


• To deliver high standards of customer care by:

-Welcoming the customers at the front office and help them to choose the correct option from the queuing system
-Calls the waiting list customers
-Monitore the waiting area
-Directing customers to the placment test classes
-Directing Customers enquiries to the right person
-Assisting with queries as required
-Phoning students to update them on information and services as well as running telephone surveys as requested.

• To help with placement testing setup by:
-Preparing all rooms as required
-Preparing the number cards
-Storing tests in a tidy fashion


• Respond to all F2F, phone and emails enquiries in a positive and professional manner in accordance with the British Council Customer Service Standards and Policies, as outlined in the Customer Management Framework.


• Deliver Teaching Centre and Exams Department registration service enquiries and support in an efficient manner and in accordance with Teaching and Exams Quality Standards. These will help the English and Exams Team meet their ambitious targets.


• By following enquiry guidelines, ensure that where appropriate enquiries and feedback are passed on to the relevant British Council person and department.


• Refer to the Service Level Agreement to ensure they are clear on what is and what is not expected of them.


• Promote and cross sell BC products and services in a professional manner.


• Perform Call Centre and front office related administration and financial tasks in a timely manner to ensure smooth running of Call Centre operation.

Role Requirements:
Threshold requirements: Assessment stage
Passport requirements/ Right to work in country

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

#J-18808-Ljbffr

  • Administrative Assistant/customer Service

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    We seek a highly organised and detail-oriented Administrative Assistant/Customer Service Representative to join our team. This position is remote, so you can work from anywhere with a stable internet connection.Responsibilities Resolve customer complaints and issues with a positive attitude Process customer orders and ensure accurate and timely shipment...

  • Customer Service

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ultra medical group Full time

    Establishing customer service policies and standards and supervising their implementation. Managing the customer service department within the facility. Directing the customer service team to assist and advise customers, and directly preparing questionnaires tomeasure the level of customer satisfaction, implementing these questionnaires, and collecting...

  • Store Customer Advisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia EZ Service Srl Full time

    Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Full Job DescriptionThe Store Customer Advisors transforms the store visit into amemorable luxury shopping experience, as Brand Ambassadors they engagethe Customers in the discovery of our heritage through stories andcreating an atmosphere of passion and...

  • Customer Services

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Labas Riyadh Full time

    Customer Services - Claim Executive: will be responsible for the following:Key Responsibilities:Receives and responds to routine client's inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff.Customer Service qualification & good communication skills.Prepares written...

  • Customer Service Agent

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hadaf Full time

    As an On-Site Customer Service Representative, you will be the face of our company, providing personalized assistance and support to our valued customers.Your responsibilities will include: Greeting and welcoming customers professionally. Assisting with inquiries, product information, and service requests. Handling customer complaints promptly and...

  • Customers Services

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia BFL Group Full time

    Company OverviewThe BFL Group is one of the world's leading off-price retailer of fashion and homeware. Based in United Arab Emirates, we serve over six markets across the Middle East and Europe. Our journey started when our unique off-price business model - Brands for Less - was introduced to Lebanon in 1996. Four years later, in the year 2000, we had a...

  • Customer Service Administrator

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Elite Sports Academy Full time

    Job Title: Customer Service AdministratorLocation: Riyadh, KSAThe Company:An exciting opportunity awaits you at Elite Sports Academy, one of the leading sports services companies in the UAE. We are passionate about delivering top-quality services, including sports coaching and development, complete ECA programs for schools, sports holiday camps, facility...

  • Customer Service Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 3days Personal Training Gym Full time

    Customer Service Specialist Responsibilities:Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasksMaintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer serviceManage and organize marketing efforts both within and outside of...

  • Customer Services Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Services Representative page is loaded Customer Services Representative Apply remote type On-site locations Riyadh, Saudi Arabia time type Full time posted on Posted 3 Days Ago job requisition id Job DescriptionHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation,...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

    إسم الجهة:شركة بعد الحدود للتجارةمسمى الوظيفة الشاغرة:Customer Service Representativeمجال العمل:- خدمة العملاء - الدعم والمساندة - عرض كل الوظائف في هذا التصنيف ]مكان الوظيفة:الرياض منطقة الرياضتاريخ الإضافة:...

  • Customer Services Representative

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia The Cigna Group Full time

    Job DescriptionHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.Receives requests by mail, telephone, or in person regarding...

  • Customer Services Representative

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia The Cigna Group Full time

    Job DescriptionHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.Receives requests by mail, telephone, or in person regarding...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Full time

    Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final...

  • Senior Customer Service Mgr

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Orange Business Services Full time

    About the role: To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services insourced and outsourced services and solutions on assigned customer(s). (measure service provided against defined Service Level Agreements) To be the customer's primary point of contact within Orange Business Services,...

  • Senior Backend Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Customer Full time

    Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.Solid experience with relational databases, particularly MySQL, with a knack for...

  • Sales & Customer Service

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Thabt Gulf Digital Solution Full time

    We are looking to hire an Arab nationality sales and Customer service executive.Job descriptionKey Responsibilities:Greet the customers and assist them in selecting the right product.Convert the window shoppers to ultimate buyers.Serve Customers with the highest standards.Suggestive selling to the customers, Attitude / Product Knowledge.Must be presentable...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

    Customer Service Representative page is loaded Customer Service Representative Apply remote type On-site locations Riyadh, Saudi Arabia time type Full time posted on Posted Today job requisition id The role: · Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy...

  • Customer Service Supervisor

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia RATP Dev Full time

    The RoleMain Purpose is to assist the CSM and GSM to manage the customer service teams and contractors to deliver the daily plan that contributes to meeting annual targets for the following KPIs: - Passenger Satisfaction - Complaints per 100,000 boarding - Satisfaction with the Ticket Office - Permanent passenger information at stations - Revenue...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Job Description - Customer Service Representative W) Customer Service Representative W Description About Johnson & Johnson At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive,...

  • Sales & Customer Service Local Lady

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Thabt Gulf Digital Solution Full time

    ResponsibilitiesCustomer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs.Performance Standards -...