Customer Service Representative

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Health and Life Insurance Company Full time

Customer Service Representative page is loaded

Customer Service Representative Apply remote type On-site locations Riyadh, Saudi Arabia time type Full time posted on Posted Today job requisition id

The role:

· Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.

· Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.

· Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

· Mails or routes claim forms and supporting documentation to various units for final processing.

· Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.

· You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Similar Jobs (1) Customer Services Representative remote type On-site locations Riyadh, Saudi Arabia time type Full time posted on Posted 30+ Days Ago

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.

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