Customer Service Agent

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia SolexPlus Full time

Job Description and Responsibilities:

-
Inbound Customer Support:

  • Handle incoming calls from customers professionally and courteously.
  • Assist customers with product or servicerelated inquiries, concerns, and issues.
  • Provide accurate information and solutions to resolve customer problems.
-
Problem Resolution:

  • Identify and analyze customer issues, ensuring timely and effective resolution.
  • Collaborate with relevant departments to address complex problems and escalate issues when necessary.
-
Communication:

  • Communicate with empathy, patience, and clarity to build positive customer relationships.
  • Keep customers informed about the status of their inquiries and resolutions.
-
Documentation:

  • Accurately document customer interactions and details in the customer relationship management (CRM) system.
  • Maintain organized records of customer communications for future reference.
-
Product/Service Knowledge:

  • Develop a comprehensive understanding of [Company Name]'s products and services to better assist customers.
  • Stay informed about updates, changes, and promotions to provide relevant information to customers.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or a call center is advantageous.
  • Excellent English verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficient computer skills


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