Process Compliance Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Global IT Search Pvt Ltd Full time
  • Conduct gap analysis of ITSM processes, identify improvement areas, and set enhancement objectives in collaboration with the client. In 2022, 25 enhancement objectives were established across all service management areas.
  • Measure, report, and analyze improvement objectives on a weekly basis.
  • Prepare a unified weekly status report for all objectives, significantly reducing the time spent preparing multiple manual reports.
  • Increase automation of work orders and reduce delays in approvals.
  • Coordinate with the reporting, automation, and monitoring tools team to better understand and leverage tools' capabilities, thereby reducing manual efforts of process managers and practitioners.

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