Client Director

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time
Client Director, Advisory with Purpose (AwP)
Make a difference every day

Serco was established in the Middle East in 1947.

The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £230mn in 2023.

Its portfolio includes managing assets, data and people across five core sectors; Transportation, Citizen Services, Space, Defence and Advisory with Purpose (AwP).


Serco operates in four major geographies: UK & Europe, Americas, Middle East, and Asia Pacific.

The Middle East business is focused on Growth within the UAE and the Kingdom of Saudi Arabia (KSA).

In line with the wider group strategy and the increasing imperative to expand our business into KSA further, the Client Director Advisory with Purpose is critical to the successful growth aspirations of the company in the near and long-term future.

Your Opportunity


The key purpose of this role is to lead the growth in Advisory with Purpose across KSA, driving new business development, partnering with customers and building a strong convertible pipeline.

The role will also promote wider Serco capabilities in the Kingdom to shape opportunities outside of AwP and within the Transport and Citizen Services sectors.


The role will report directly to the Chief Growth Officer (CGO) of Serco Middle East and have a dotted line to the Chief Digital Officer and Director AwP.

The Client Director Advisory with Purpose will lead end-to-end growth aspirations:
Customer Engagement
Propositions
New Business Development
Pipeline Management


In order to be successful in this role, you will be a highly skilled influencer with excellent negotiation skills and have the ability to influence senior management, establish and maintain collaborative partnerships and provide thought leadership.

Key Accountabilities

Deliver sustainable growth in Advisory including ESG, Asset Management, Space, Strategy and Transformation.
Take responsibility and accountability for the growth of our Advisory business in Kingdom of Saudi Arabia and access other adjacent markets matching Serco capabilities

Working with the Director Advisory, take responsibility and accountability for delivering an effective Business Growth Strategy with particular focus on Strategy execution and Key Account Management.

Shape the long-term business development strategy of the Middle East region.
Perform research and investigation to gain insight and data to support the strategy development and design.
Drive client engagement programme to execute the strategy and ensure we are pre-positioned for pipeline and key opportunities.
Support Business Development in the shaping of markets by gaining early market intelligence through research and market analysis.
Develop and leverage capabilities across Serco to meet new and future customer requirements.
Maintain knowledge of Serco market-place, customer trends & issues and associated solutions to facilitate the development of strategic opportunities.

Maintain up-to-date knowledge of the Industry landscape including technological solutions, service offerings and delivery capabilities to facilitate high performing partnerships offering innovative solutions.

Specific Requirements

Degree qualified or equivalent post-graduate training/qualification.
Minimum 10 years Corporate Growth Strategy experience for a company of similar industry and size
Minimum 5 years experience operating at an executive level
Previous experience in Leading large Bids within similar industries and sectors in the Middle East with particularly focus on KSA and the UAE
Evidence of successful completion of significant new business in similar sectors to Serco.
Knowledge of customer base (PIF entities, Giga Projects) and Advisory Services

Ability to manage a defined budget, ensuring cost efficiency and value for money; and to forecast and prepare team budget plans and manage the implementation of spend against agreed objectives.

Exposure to and interpretation of the financial management of simple and complex organisation.
Availability to travel across sites in the region, including relocate locations is essential

What's in it for you?


At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization.

We are proud to offer a total reward package at Serco which includes:

Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues'

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