Network Engineer

2 weeks ago


Yanbu, Al Madīnah al Munawwarah, Saudi Arabia Precision Hire Solution Full time
  • Yanbu Saudi Arabia
  • Tech Hiring
Job Description

Network Engineer Avaya or Cisco Telephony System Specialist.

  • Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centers
  • Provide proactive communication to the customer base for wide scale service affecting problems
  • Utilize monitoring tools to proactively identify problems with systems applications and networks
  • Design Deploy Configure ANS (Avaya Notification Solution) HA configuration various features implementation.
  • Design Deploy Configure AADS (Avaya Aura Device services)
  • SAMAL integration with AADS (Avaya aura device services) SSO
  • Strong knowledge on Various phones debugging (Vantage96xxJ series )
  • Remote worker implementation with multi factor authentication.
  • Design Deploy Configure of Avaya Session boarder controller (SBC)
  • implementation and administration of CM ESS LSP SLS integration of TETRA PAGA.
  • Performing certificate (TLS SSL etc) renewal for various system Avaya CC & UC products
  • Applying Vulnerability fixes across cloud & On prem Environment
  • Responsible for engineering configuration maintenance and upgrade of the Complex Voice over IP (VoIP) deployment supporting applications and network hardware
  • Creating RFC for Various Activities such as Certificate renewal Vulnerability fix etc.
  • Performing Preventive maintenance in cloud and onprem environment
  • Design and develop the various complex IVR and call routing requirements
  • Providing governance support and operational escalation for the production environment
  • Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections
  • Analyse current Telephony & CC environment and propose manage and lead key improvement projects
  • Design and architect contact center solutions tailored to meet the specific needs and goals of the organization ensuring optimal customer service and communication.
  • Collaborate with respective teams to ensure seamless integration of contact center solutions with other systems and applications including CRM databases and analytics tools
  • Strong knowledge of contact center technologies including CCaaS ACD IVR CTI VoIP and omnichannel communication platforms.
  • Planning deployment installation administration and management of Vmware products ESXi Vcenter
  • Excellent LinuxRed hat skills.
  • Avaya Communication Manager (CM)
  • Avaya System & Session Manager (SM & SMGR)
  • Avaya Aura Web Gateway (AWG)
  • Avaya Aura Messaging (AAM)
  • Avaya Aura Equinox Conferencing
  • Avaya Equinox recorder
  • Avaya Vantage J series 96xx end points
  • Avaya Workplace Client
  • Avaya Media server (AMS)
  • Avaya Application Enablement Services (AES)
  • Avaya Session Border Controller Enterprise (ASBCE)
  • Avaya Aura Device services (AADS)
  • Avaya Work Force Optimization (WFO)
  • Avaya Notification Solution (ANS) Mandatory
  • CTI Integration/Application
  • Apache tomcat Server
  • In depth knowledge of Voice Telephony of Avaya CC & UC
  • Hands on experience (installation and maintenance) on Avaya Voice Products like: Administration / Maintenance / Implementation of Avaya Red Voice system (Media Gateway) G430 G450
  • Skill on Integration of ThirdParty Applications
Avaya Aura Call Manager IPT

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law.

Wipro is committed to creating an accessible supportive and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process. Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. This job has been sourced from an external job board.
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