Housekeeping Supervisor

2 weeks ago

المملكة العربية السعودية, Saudi Arabia InterContinental Full time

Housekeeping supervisor


As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.


  • Maintain an up to date awareness of room status to ensure efficient servicing.
  • Assign responsibilities to subordinates and monitor their performance and productivity.
  • Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
  • Oversee assignment of the rooms to the Room Attendants for cleaning.
  • Check and release vacant clean rooms for sale.
  • Conduct random inspection of service rooms.
  • Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
  • Note down repairs, linen supplies and outoforder rooms.
  • Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
  • Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
  • Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests' needs/requests.
  • Check and countersign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
  • Record activities/problems/complaints and followup work as necessary in the Log Book.
  • Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
  • Liaise with maintenance on all out of order rooms and follow up until returned to service.
  • Promote the health, safety and welfare of employees within hotel.
What we need from you

Experience

  • Previous Housekeeping Experience in a 45 Star Hotel
  • Previous experience in supervising a housekeeping team

Technical

  • Thorough understanding of correct manual handling techniques
  • Understanding of safe chemical practices.

Personal Attributes

  • Can do' attitude and a high level of energy
  • Professionally groomed
  • Able to work well independently with mínimal supervision
What we offer

We will reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives.

You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued.

We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

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