Housekeeping Supervisor

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Seera Hotel Group Full time
Supervise and coach team members performance toward achieving exceptional guest service.

  • Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
  • Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
  • Proactively identify potential daytoday operational concerns, determine appropriate solutions and followup to ensure high service levels are maintained.
  • Demonstrate Accor core values in all interactions.
  • Ensure employees receive the required training and support to effectively perform their roles.
  • Manage all aspects of Room Attendants performance including the completion of annual performance reviews.
  • Assist in the preparation of preventive housekeeping maintenance reports and analyses.
  • Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
  • Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
  • Participate in hotel committees.
  • Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
  • Perform any other duties, tasks, and assignments within your department as required.
  • Qualifications
  • Hospitality degree
  • At least 2 years housekeeping experience in a luxury hotel environment required
  • At least 1 year supervisory experience is preferred; basic training skills are required
  • Excellent communication and organizational skills
  • Ability to work well under pressure
  • Experience with Property Manager and Microsoft office suite of programmes is an asset
  • Demonstrated strong attention to detail and the ability to meet exacting standards
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information What is in it for you: Employee benefit card offering discounted Accor rates worldwide Learning programs through our academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our corporate social responsibility activities

Company Industry

  • Hotels
  • Hospitality
Department / Functional Area

  • Housekeeping
Keywords

  • Housekeeping
Supervisor

Pay:
ریال4, ریال4,500.00 per month

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