Office & Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Clifford Chance Full time

Job Description

The role

Job Purpose

The Office Manager is a critical role for the Riyadh office with the responsibility of managing a large business operations team that delivers a range of key business services including administration and secretarial, facilities and front of house.

The role is responsible for the Riyadh office and works closely with the General Manager and wider business services team to ensure the smooth running of operations.

Clients sit at the heart of our global strategy and increasingly business services play a vital role in delivering an exceptional client experience. The Office Manager will proactively identify opportunities where the business operations team can add value.

Our Best Delivery programme is focused on driving value for our clients which for this role means working closely with their team to champion continuous improvement and embrace new ways of working.

Key Responsibilities

Team Management

  • Responsible for the recruitment, management development and retention of the full business operations team.
  • Managing service quality through ongoing feedback from key stakeholders, resolving any issues as they arise and developing best practice and facilitating continuous improvement.
  • Act as a broker between the business operations team and the wider business services team to ensure minimum regulatory or policy standards are being adhered to.
  • Bring together the business operations team to identify and adopt ways of working that support the Best Delivery initiative.

Projects

  • Co-ordinate with key Best Delivery stakeholders across the Firm on global projects, providing necessary resource and ensuring involvement and progress of projects to completion.

Office Management

  • Work with HR team on the logistics of on-boarding all new joiners including the trainee intake.
  • Responsible for the compliance with Health and Safety policy.
  • Co-ordinate ongoing seating allocation and floor plan management, ensuring health and safety of employees.
  • Upon request initiate ergonomic work station assessments.
  • Co-ordinate and manage service provision with other service providers, including document production, print room and print services, courier services and services provided by the global shared service centre (GSSC).
  • Manage the local relationship with the firms travel provider Danata.
  • Manage all facilities in the office, including kitchen, washrooms, workspace.
  • Manage all business operations including reception, drivers' shifts, client documents delivery.
  • Responsible for office events, securing the right vendor for catering.

Facilities and Administration Management

  • Acting as a "champion" that is responsible for the design communication and monitoring of the environmental performance practices.
  • Key point of contact for office Landlords on contractual and policy compliance, renovation, and maintenance work.
  • Manage staff accommodation and lease agreements for office apartments and cars
  • Manage the cost and quality of catering supplies across both offices.

Invoicing, Budgeting and Reporting

  • Monitoring and sign off of all invoices from business services related suppliers, ensuring compliance to current contracts.
  • Together with the Finance Department and the GM, prepare yearly budgets and quarterly forecasts, other cost analyses and investment proposals as needed.
  • Report to stakeholders on key performance indicators and benchmarks aligned to business priorities.
Qualifications

Your experience

Experience:

  • Significant experience both managing and leading a large team.
  • Experience of working with a diverse stakeholder group based locally and globally.
  • Ideally experience working in a legal or professional services environment.

Skills:

  • Excellent verbal and written communication skills
  • Organised and proactive.
  • A positive role model, leader and motivator.
  • Proven ability to:
    • Develop strong working relationships with and influence senior stakeholders as well as influencing at all levels.
    • Focused on providing outstanding internal and external client service.
    • Strong technical team management experience.
    • Experience managing complex operational issues, working closely with procurement and travel teams both regionally and globally.
    • Proven experience in acting as a bridge between all teams and stakeholders.
    • Experience of managing customer engagements and expectations and able to quickly establish credibility with clients, colleagues, and senior management.
    • Evidence of working in a high-pressured operations environment.
    • Discretion and reliability.
    • Excellent time management skills.
    • Enthusiastic, self-motivated, flexible and adaptable.
    • Thorough working knowledge of Word, PowerPoint, Excel, Access and Outlook.
Company Description

Who we are

AS&H Clifford Chance provides a market-leading legal offering for Saudi and international clients in the exceptionally dynamic and fast-growing market in Saudi Arabia.

AS&H Clifford Chance helps clients achieve their goals by combining the highest global standards with local expertise. Focusing on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; litigation and dispute resolution.

Additional Information

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

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