Supply Performance Lead
2 weeks ago
Who We Are:
At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.
Job Summary
As a Supply Performance Lead at Sweater, you will play a critical role in ensuring the seamless onboarding, training, and operational integration of bikers. You will act as a pivotal link between Sweater and our Service Support Providers (SSPs), coordinating efforts across departments to optimize service delivery and biker performance. This role requires a proactive, data-oriented approach to maintain and enhance operational efficiency and biker utilization in line with our strategic objectives.
Key Responsibilities
1. Onboarding Coordination: Oversee the onboarding process for new bikers, coordinating with Supply, SSPs, Operations, and Training teams to provide clear guidance on room assignments and work locations.
2. Training Coordination: Manage the comprehensive training program for new bikers in collaboration with SSPs, Operations, and Training teams, ensuring a high standard of service delivery.
3. SSP Liaison: Serve as the Single Point of Contact (SPOC) between Sweater and SSPs regarding operational performance, addressing any issues and facilitating smooth communication.
4. Demand/Supply Balance: Work closely with the Marketing team to analyze and balance location-based demand and supply, ensuring optimal resource allocation.
5. Utilization Maximization: Implement strategies to maximize biker utilization, enhancing productivity and reducing downtime.
6. Utilization Assessment: Periodically assess biker utilization, providing feedback and recommendations for improvement to ensure compliance with quality standards.
7. SSP Relationship Management: Manage and nurture the relationship with SSPs from an operational perspective, fostering a collaborative environment to achieve business goals.
8. Optimization of Logistics: Continuously work on optimizing the distance between bikers' accommodations and their designated work locations to reduce transit time and enhance efficiency.
Bachelor's degree in Business Administration, Operations Management, or related field.
Proven experience in operations management, preferably in a logistics, transportation, or service delivery environment.
Strong organizational and leadership skills.
Excellent communication and interpersonal skills.
Ability to work effectively with cross-functional teams.
Analytical skills with a problem-solving attitude.
Opportunities for professional development and career growth.
Dynamic and supportive work environment.
Experience Exponential Growth: Join a startup poised for rapid expansion, offering you the unique opportunity to grow professionally while contributing directly to the company's scale and success.
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