Restaurant Supervisor

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Tamimi Global Co Ltd Full time

Job Location:

NEOM

Major responsibilities of a Restaurant supervisor are:

  • To supervise and oversee the day-to-day operation of restaurant/dining facilities, and maintain high standards of service, ensure that buffet, dining set up and customer journey standards are adhered to.
  • To develop and maintain a welldisciplined and trained team while displaying handson approach in operation and ensure all assigned activities are executed in timely manner.
  • To oversee the bussers, waiters, barista, and team leaders in their daytoday operational requirements.
  • To act as a supporting role and work hand in hand with team members, reporting manager and customer with a high level of rapport and customer interaction.

Key Accountabilities & Activities:

  • Oversees that diner operations and if required to support banqueting, catering, and events.
  • Ensures all assigned activities area delivered with exceptional service, high quality, and incompliance with Food Services Standards
  • Verifies and ensures buffet set up includes accurate allergen and product labelling via digital buffet tags and live stations signages.
  • Ensures that colleagues are trained and display product knowledge at each station and are aware of dietary requirements, special meals guidelines and allergen management.
  • Strictly abides by the food safety policies of company and client.
  • Ability to work under pressure and able to manage high stress environments.
  • Ensures that all operational MEP is prepared according to the business volume, and ensures the team maintain adequate stock and area clean and always organized.
  • Coordinates with restaurant manager to forecast covers, manning and proactive planning.
  • Supervises service team and ensures they are performing as per expectations and duties assigned.
  • Ensures the customers and/ or event organizers are satisfied and accommodate any.
  • Practices and be seen to be practicing good guest relations skills.
  • Develops a daily training plan, TBT (Toolbox Training) program and execute promptly.
  • Ensures efficient scheduling of staff for operation, events, allocate if required additional support for other operations during offpeak times.
  • Assigns teams and monitors execution of daily and deep cleaning schedules of all dining facilities and storages.
  • Ensures and conducts regular checks on all operational equipment for working condition and report any breakdowns.
  • Ensures all staff are fully trained on how to operate all required operational equipment and maintains cleanliness and good working condition.
  • Ensures that all areas highly visible customer areas a clean and organized.
  • Conducts daily staff grooming, hygiene and uniform checks and ensures staff maintain a professional appearance.
  • Submits closing reports on daily billing and requirements.
  • Ensures a timely submission of all company administrative work, checklists, reporting and similar.
  • Ensures that staff are trained and continuously coach staff to perform their duties accurately, provides retraining or additional coaching/ discipline for all staff that require additional assistance.
  • Action immediately and complete relevant documentation in the event of fire, theft, or other incidents.
  • Ensures that safety and security of the dining facilities, both FOH and BOH is maintained.
  • Attends meetings and training courses as required.
  • Handles guest complaints and feedback professionally and reports to management as per Food Service procedures and systems in place.
  • Communicates daily activities with the restaurant manager and report if any challenges.
  • Makes recommendations and suggestions to improve efficiency of beverage services.
  • Understands the sequence of event and related details if operating during an event.
  • Ensures that colleagues conduct opening and closing checklist (could be digitally)
  • Be flexible to support others in the team when required and help within other operational areas.
  • Works as a team player and support other staff
  • Executes additional responsibilities with interest and deliver in a timely manner.
  • Follows hygiene standards set as per Company policy.
  • Ability to work independently and take initiative.
  • Display quick decision making and problemsolving skills.
  • Ability to work under pressure and within strict deadlines.
  • Must be able to work indoors and outdoors.

Knowledge, Skills, and Experience:

  • To be fully conversant with POS retail and E wallet system and operation
  • To ensure the required team members prepare accurate billing and reports related to POS.
  • To help attain Company's Vision, Mission, Values and Food Safety Policy
  • To comply with Company's Confidentiality Policy.
  • To ensure a timely submission of all company administrative work, checklists, reporting and similar
  • To participate in staff training and continuously coach staff to perform their duties accurately, provide retraining or additional coaching/ discipline for all staff that require additional

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