Hardware Technician
2 weeks ago
Hardware Technician
Riyadh, KSA
About the Role
To work as part of a team, completing a range of daily tasks required to ensure the smooth flow of product through the repair centre and providing a high standard of repair to external and internal customers.
As part of your key responsibilities you'll:
- Practice Electro Static Discharge (ESD) awareness in order to prevent accidental damage to equipment
- Perform functional test of device using test equipment and PC in order to ascertain the nature of the defect/s
- Undertake intermediate mechanical repair to equipment in order to remedy diagnosed fault
- Complete basic fault diagnosis and repairs to component level
- Carry out soldering work where required in order to effect repairs
- Work to manufacturer guidelines, referring to manufacturers service documents where required
- Ascertain the warranty status of a handset in order to eliminate damaged equipment and ensure accurate date is captured to secure remuneration for warranty work through the claims process
- Enter job details via PC in order to maintain Company repairs database
- Minimise repeat repair rates, adopting a 'right first time' approach
- Work to standard operating procedures in line with company policy
- Achieve the targets (KPIs) and job standards set out by Team Leaders
- Maintain high standards of site housekeeping
- Maintain high levels of Health and Safety awareness and report any areas of concern immediately
- Put suggestions for improvements forward where appropriate
- Support the Team Leader with all day to day tasks
- Action any other elements to fulfil the operational needs of the business and undertake any other reasonable duties as allocated
About You
- Experience of working within a ESD repair centre environment
- Basic faultfinding skills to component level
- Experienced or skilled in soldering for component replacement
- Able to read and understand manufacturers documentation and schematic diagrams
- Able to follow instructions
- Able to work under pressure to targets and deadlines
- Numerical and focused on accuracy
- Computer literate and ability to interrogate data
- Awareness of Health and Safety regulations, including manual handling
- Good attention to detail
- Able to work as part of a team
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