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Customer Service Coordinator

3 months ago

Al Hufūf, Eastern Province, Saudi Arabia Pets Houses Trading Company Full time
Job Objective

هدف الوظيفة


The Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment.

This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand.

The Customer Service & Sales Coordinator's main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image.

The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service / sales techniques and how these translate across all departments of our firm.

Key Duties and Tasks

الواجبات الرئيسية والمهام التفصيلية

  • Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
  • Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
  • Attend regular team meetings daily to strategize territory and product plans
  • Maintain exceptional performance standards in customer satisfaction and closing customer leads
  • Maintain open communication with management and other team members
  • Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
  • Hire, train and develop other team members

Qualification:

BA

المؤهل التعليمي:
بكالوريوس

Experience:

2 or more years

الخبرات العملية:

الجدارات:

Skills & Languages:

Communication skills

English Language

المهارات واللغات:

Ability to commute/relocate:

  • Dammam: Reliably commute or planning to relocate before starting work (required)