Golf Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Golf Saudi Full time

General Summary:

· Oversee all functions of the golf department (operations, membership, retail, driving range)

· Align with Golf Saudi management principles and objectives

· Innovative and results-driven mind set

· High expectations for analysis and reporting

· Expected to take on a number of special projects, including non-golf projects

· Recruit and develop KSA national talents

ESSENTIAL FUNCTIONS:

Strategy

· Create annual and long term (departmental) business plans

· Deliver progressive YOY growth across all revenue lines

· Evolve utilization & rate (membership & green fee) with business and market performance

· Clearly deliver on the business units market position (3, 4 or 5 star)

· Create and deliver on a content creation plan

· Recruit and develop KSA nationals

· Create strategies that support Mass Participial and the SGF

Planning:

· Create annual business plans and budgets

· Full autonomy and accountability for managing recruitment within budget

· Full autonomy and accountability for inventory and operating supply / expense management

· Creation and deliver of a 5-year capital expenditure plan

· To have, train and continuously improve ALL departmental SOP's

· To understand asset maintenance and deliver on clearly defined maintenance programs

· To deliver a month end owner report, in the respective timeframes

· To study the local market, regional market, and global market – and to provide innovative proposals

· To understand L&D needs to and to in synergy with HR to deliver on annual L&D programs

· To under retail buying to and align to pre-book schedules

Policies & Procedures

· Develop and continuously evolve all departmental SOP's

· To align with G.S SOP's

· To create SOP's as and when required

· To train all SOP's

· To provide evidence of training

Functional Operations

· Delivers month end owner reports

· Provides daily business reporting

· Delivers on exceptional tee sheet management

· Provides exceptional leadership and workplace culture

· Ensures discipline and compliance

· Supports S&M with all forms of content creation and activity

· Uphold and also improve all forms of policy (e.g, member charter)

· To work outside of golf and support G.S with special projects (VIP requirement)

· To lead all forms of retail

· To deliver member events and tournaments (including using Golf Genius, creation of BEO's – etc). *Expected to develop KSA Nationals with tournament management

· Delivers extensive L&D

· Manages all respective departmental assets (e.g., carts)

Reports (examples, but not limited to)

· Month end owner report

· Daily financial / performance report

· Week CEO report

· Asset maintenance program

Continuous Improvement

· Identify opportunities for continuous improvement to enhance performance and quality of work in line with stakeholders and management expectation.

· Implement best practice initiative to promote consistent improvement and development with department.

Key Performance Indicators (not limited to)

· Revenue vs budget

· Departmental EBITDA vs budget

· Annual Employee Satisfaction Survey results show continuous improvement.

· Guest Satisfaction Survey shows continuous improvement.

· Saudi participation levels increase annually (both staff and member / guest)

· Accomplishment of milestones and targets detailed in departmental business plan.

Qualifications, Experience & Skills

Minimum Qualifications:

· PGA, College, University OR higher education qualification.

Minimum Experience:

· At least 3 years in golf management at internationally recognized facilities.

· Experience supervising and managing professional team.

· Regional experience preferred.

· Experience in renovation/restructuring of golf club would be beneficial.

Job-Specific Skills:

· High level of leadership, communication, presentation and reporting skills.

· Innovative, proactive, positive, driven

· Advanced knowledge of creating and implanting golf management programs and initiatives for enhancement/revenue creation.

· Commitment to continuous education; seminars, workshops, trade shows, etc.

· Capability to represent the organization at an international level.

· Essential computer skills.

· Fluent in English, Arabic language skills would be an advantage.

· Open minded (managing change, adapting, evolving).


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