Service Sales Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full time

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices.


We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.


  • KONE, founded in 1910, is one of the largest, awardwinning elevator companies in the world and our offering for employees is as competitive as our offering for customers. We pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Saudi Arabia to be a part of something big_
We are looking for Service Sales Manager to handle Service Sales within Eastern/Central region as well as Bahrain.

A sales professional who is capable of building & maintaining strong relationships with existing customers to retain existing maintenance contracts and win more from existing customers.

Being successful in the role requires ability to balance short term actions with strategic and more long-term business development.

  • What will you do?_
  • Develop mutually beneficial and strategic relationships with KONE customers
  • Customer relationship management to retain & grow business with existing customers and to drive customer satisfaction by identifying customers needs
  • Meet/exceed annual budget on orders from quoted repairs and upgrades to existing equipment
  • Value selling and differentiate KONE products and services to qualified leads
  • Assess and manage any commercial or operational risks
  • Evaluate insights and present reports to make commercial savvy recommendations to management
  • Assist/take action where needed; mentor sales team, visit key account customers etc.
  • Are you the one?_ 7+ years of experience in sales; preferably within a service organization dealing with construction & facility management customers, consultants and main contractors
  • Digitally driven with a drive to win & positive cando attitude
  • Ability to build customer relationships: Outstanding interpersonal & communications skills
  • Customer focus, ability to understand customer needs & propose solutions that meet them
  • Ability to work effectively in team environment; collaboration with peers and colleagues
  • Excellent leadership skills and ability to manage big teams remotely within a matrix structure
  • Business acumen to ensure sustainable revenue & profitability growth
  • Comprehensive understanding of sales funnel management & customer relationship management tools
  • Flexibility to travel within Saudi Arabia
  • English speaking, writing and reading is a must and Arabic is a plus.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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