Head of Customer Experience

1 week ago


Jeddah, Makkah Province, Saudi Arabia Sweater Full time

Join the Sweater Revolution as our Head of Customer Experience (CX)

Location: Riyadh, Saudi Arabia
Employment Type: Full-time

Who We Are:

At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.

Your Role:

As the Head of CX, you'll be the champion of our customers' journey, steering our team to deliver exceptional service at every touchpoint. Your leadership will directly impact our brand reputation and customer loyalty.

Key Responsibilities:

Strategy and Vision: Develop and implement a comprehensive CX strategy that aligns with Sweater's goals and values.

Team Leadership: Lead and mentor the CX team, fostering a culture of excellence and empathy.

Data-Driven Insights: Utilize customer feedback and data analytics to enhance service quality and customer satisfaction.

Innovation: Identify and implement innovative solutions to elevate the customer experience.

Continuous Improvement: Regularly assess and refine customer touchpoints to ensure an outstanding experience.

Tech-Savvy Approach: Leverage technology to streamline processes and improve customer interactions.

What You Bring:

  • Experience: Proven track record (5+ years) in leading customer experience teams, preferably in a tech or service-oriented industry.
  • Leadership: Strong leadership skills with the ability to inspire and motivate teams.
  • Analytical Mindset: Excellent analytical skills to interpret customer behavior and feedback.
  • Communication: Exceptional communication skills, both in Arabic and English.
  • Innovation: A creative thinker with a knack for finding new ways to delight customers.
  • Tech Fluency: Comfortable using and implementing technology solutions to improve CX.

Why Join Us?

Impact: Play a key role in shaping the future of car care in the region.

Growth: Be part of a dynamic and fast-growing startup environment.

Culture: Work in a supportive, inclusive, and innovative atmosphere.

Ready to Drive the Change?

If shaping exceptional customer experiences is your passion, and you're excited to be part of a growing eco-conscious brand, Sweater is the place for you. Apply now and join us in steering the future of car care


#J-18808-Ljbffr

  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Define a user-centric design model to increase userexperience and engagement. Harness customer data and feedback to deeply understandcustomer preferences, behaviors and pain points. Develop comprehensive customer behavior profiles andsegmentation strategies to tailor experiences for differentcustomer segments. Implement transformation practices into Bionic...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Support customer experience unit by performing end-to-end analysis of member journey, member profiling and member engagement. Support crossfunctional projects with PA to produce analysis of incorrect PA rejections. Oversee Customer Experience Delivery implemented solutions to enhance customer journey. Broaden the customer experience journey with the...


  • Jeddah, Makkah Province, Saudi Arabia APM Terminals Full time

    Customer Experience Consultant page is loaded Customer Experience Consultant Apply locations SA - Jeddah time type Full time posted on Posted 30+ Days Ago job requisition id R103248 The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end...


  • Jeddah, Makkah Province, Saudi Arabia DP World Full time

    Key Accountabilities: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential...

  • Head Nurse

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Group of medical services Full time

    A famous Group of Medical services is hiring " Head Nurses" in KSA, Jeddah.**Requirements**:- All departments- Females only- Must Have valid SCFHS


  • Jeddah, Makkah Province, Saudi Arabia Calo Full time

    About CaloLaunched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.What you'll be working on Communicating with customers over live chat and phone calls to answer their questions and help solve their...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

  • Head Waiter

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia KRAIV Full time

    This is a full-time on-site role for a Head Waiter at KRAIV in Jeddah. The Head Waiter will be responsible for overseeing the day-to-day operations of the restaurant, managing the waitstaff, ensuring excellent customer service, and maintaining high standards in food and beverage service. The Head Waiter will also coordinate with the kitchen staff to ensure...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

  • head of marketing

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia COREcruitment Full time

    HEAD OF MARKETING – JEDDAH, SAUDIVery excited to be working on another role for this expanding Restaurant Group in KSAWe are now looking for an energetic, high performing Head of Marketing for the group and ideally looking for someone with the following experience, skills and experience:Experienced F&B marketeer, with experience of the Saudi market; 3-5...


  • Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full time

    Collect and clean data from various sources Analyze data using statistical methods and data visualization tools Interpret results and provide actionable insights to stakeholders Data analysis reports and dashboards Insights that drive strategic decisionmaking Enhanced datadriven decisionmaking across the organization Design and create custom reports and...

  • Head of Projects

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Siemens Full time

    Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens...

  • Head Chef

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    ob descriptionA head chef is employed to manage the kitchen, so it is essential that they have years of experience in both cooking and in a leadership role before being hired as a head chef. Typically, at least five years of relevant experience in a professional kitchen is required for the role. Most head chefs start as kitchenhands before working their way...

  • Head Chef

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

    ob descriptionA head chef is employed to manage the kitchen, so it is essential that they have years of experience in both cooking and in a leadership role before being hired as a head chef. Typically, at least five years of relevant experience in a professional kitchen is required for the role. Most head chefs start as kitchenhands before working their way...

  • Head of Projects

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Siemens Mobility Full time

    Job ID:Company: Siemens LtdOrganization: Smart InfrastructureJob Family: Project ManagementExperience Level: Midlevel ProfessionalFull Time / Part Time: FulltimeRemote vs Office: Office/Site onlyContract Type: Permanent Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital...

  • Head Of Commercial

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Nawara Full time

    We are seeking a highly skilled and experienced Head of Sales to join our team. As the Head of Sales in the Land Transport Air Freight Sea Freight Customs Brokerage Warehousing industry, you will be responsible for leading our sales team and driving revenue growth. You will play a crucial role in developing and implementing sales strategies, building and...

  • Head Nurse

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Andalusia Group For Medical Services Full time

    We are looking forward to hire **Head Nurse **in KSA, Jeddah- Experience for more than 3 years as Head Nurse- Experience in Different Departments- Saudi Arabia Residents

  • Sales Head

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia Galderma Pharma S.A Full time

    Sales Head & National Key Account Head page is loaded Sales Head & National Key Account Head Apply locations Jeddah posted on Posted 2 Days Ago job requisition id JR009900 Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and...

  • Assistant head chef

    1 week ago


    Jeddah, Makkah Province, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTRE GEN. Full time

    Experience:Extensive experience in the culinary and food industry.Previous experience as a chef or head chef may have a positive impact.Artistic skills:Excellent food preparation skills and a deep understanding of cooking techniques.Ability to skillfully prepare a variety of meals.Leadership:Ability to lead and motivate a kitchen team.Time management and...


  • Jeddah, Makkah Province, Saudi Arabia Mindfield Resources Full time

    Job Description:Our Client: A leading FMCG company is looking to hire a Head of Sourcing and Food development (Chef) based in Jeddah, KSA.Your Role: We are seeking a highly motivated and experienced individual to lead our sourcing and food development team. As the Head of Sourcing and Food Development, you will be responsible for identifying, sourcing,...