Customer Experience Transformation

Support customer experience unit by performing end-to-end analysis of member journey, member profiling and member engagement. Support crossfunctional projects with PA to produce analysis of incorrect PA rejections. Oversee Customer Experience Delivery implemented solutions to enhance customer journey. Broaden the customer experience journey with the...

Customer Experience Consultant page is loaded Customer Experience Consultant Apply locations SA - Jeddah time type Full time posted on Posted 30+ Days Ago job requisition id R103248 The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end...

Join the Sweater Revolution as our Head of Customer Experience (CX) Location: Riyadh, Saudi ArabiaEmployment Type: Full-timeWho We Are:At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.Your...

Key Accountabilities: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential...

About CaloLaunched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.What you'll be working on Communicating with customers over live chat and phone calls to answer their questions and help solve their...

Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

Key Accountabilities:1- Patient Experience and Engagement Services; Design and implement a consistent process with cross functional stakeholders including the providers at each of touching point affecting customer experience at POC. Report all patient experience outcome measures and validate them then share valid ones with assigned providers. Implement a...

Collect and clean data from various sources Analyze data using statistical methods and data visualization tools Interpret results and provide actionable insights to stakeholders Data analysis reports and dashboards Insights that drive strategic decisionmaking Enhanced datadriven decisionmaking across the organization Design and create custom reports and...

Contract typeRegular / PermanentWHO WE AREwe have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate.United by a passion for our work as well as our inclusive culture and team spirit, we innovate to conserve water and create value from wastes, in the form of...

Job Description:Customer Care Coordinator (Lead)[Jeddah ]Salary: [Optional]Jop Overview :The role will be responsible for Mars stock management and outbound operations to ensure accuracy, efficiency in logistics services delivery with optimum cost and quality through managing all relevant 3PLs operations and performance. He will be also responsible to manage...

Customer Care & Logistics champion page is loaded Customer Care & Logistics champion Apply remote type On-site locations SAU-Makkah-Jeddah time type Full time posted on Posted 2 Days Ago job requisition id R100122 Job Description: Customer Care Coordinator (Lead) [Jeddah ] Salary : [ Optional ] Jop Overview : The role will be responsible for Mars stock...

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for...

Job Description: Are you dreaming about getting firsthand experience of working in the one of the biggest FMCG Companies in the world Do you have aspiration to do drive Digital Transformations and data led solutions to business problems The Mars Internship Experience (MIE) Talent Tech program is a great start. At Mars youll grow beyond your current...

Role Purpose:This position will be responsible for tracking and monitoring the TPA Customer Experience Metrics and coordinate with the different teams the right course of action to enhance the performance of each stream.Key Accountabilities:1- Voice of the Customer; Coach frontline team to drive NPS implementation. Represent the Customer Experience results...

The Customs & Freight Manager supports the organization in ensuring that most timely routes and most cost-effective suppliers are selected for Freight, that accurate Customs Duty is declared for all products, that products are cleared from Customs in a timely manner without demurrages or detentions, and that the Customs & Freight Team is managed in an...

Represent the Customer Experience results and findings for the business at various stakeholder forums Monitor NPS program across Bupa Arabia, and coach frontline team to drive NPS implementation and improvement by owning the NPS score, setting goals, communication, continuous employee education, etc. Track the service satisfaction for members using the...

We are the Nestl Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl. Our passionate entrepreneurialminded team has transformed Nespresso into the reference in portioned coffee and one of the worlds most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the...

Job Summary:Responsibilities and Tasks: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable...

Description You as a Field Service Engineer will be part of Hitachi Energy business based in Dammam or Jeddah, Saudi Arabia. Installation, testing and commissioning of Hitachi Transformers and associated equipment, including OLTC and transformer assembly work. Transformer repair and troubleshooting, tap changer maintenance and overhauling. Transformer...

Company DescriptionSadeem Technology is a company based in Jeddah that focuses on building smart safe sustainable cities. Our patented technology utilizes wireless sensing systems to monitor air pollution traffic and flooding. By using solarpowered sensor networks machine learningbased software and visualization platforms we provide critical geographic...