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Spa & Recreation Manager
2 weeks ago
The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
Interested then why not say Yes I Can as we are looking for passionate people just like you
Key Responsibilities of the Spa & Recreation Manager:
- Supports the smooth running of the leisure department, where all aspects of the guest experience are delivered to the highest levels
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where leisure initiatives & hotel targets are achieved
- Manages the leisure team fostering a culture of growth, development and performance within the department
- Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Delivers effective programmes that advance service standards, profitability and cost control
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required
Requirements of the Spa & Recreation Manager:
- Proven experience in leisure with excellent problem-solving capabilities
- Excellent managerial skills with a handson approach and leadbyexample work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experienced in using IT systems on various platforms
- Strong communication skills
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world.
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