Boutique Manager

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Givenchy Full time

Company:
Givenchy

  • Country / Region : Saudi Arabia
  • City : Riydah
  • Business group: Fashion & Leather Goods
  • Contract type: Permanent Job
  • Function: Retail
  • Experience required: Minimum 5 years
  • Reference No: GIV01704
  • Date of publication:

POSITION

Business Vision

  • Define and communicate vision for the store in line with the local strategic plan
  • To supervise and coordinate the activities of the store in order to contribute to the achievement of economic objectives and KPIs while ensuring compliance with quality standards of customer service
  • Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies
  • Leverage understanding of the local marketplace, industry trends and best methodologies in the luxury industry
  • Coach and train the team to ensure all team members have everything needed to perform productively and to drive overall store performance.
  • Meet all financial targets as defined by Retail Manager & MD
  • Implement client centric initiatives in order to increase conversion, cross selling and UPT

Customer Experience

  • Build and maintain instore client experiences aligned to mission and values
  • Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with our standards of excellence
  • Define, implement and measure CRM strategy in partnership with Corporate team; evaluate, update and modify strategy to meet defined targets
  • Liaise with Senior Management and Corporate Team to conceive and implement storelevel events including but not limited to; collection previews, charity partnerships, VIC experiences, Paris Shows
  • Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
  • Facilitate solutions to customer concerns; directly manage advanced customer issues or complaints

Talent Management

  • Recruit and build a strong, united and motivated team. Source, screen and hire talent, in cooperation with Human Resources
  • Ensure all new hires are properly onboarded and given all fundamental training; complete 90 Day Evaluations
  • Complete Annual and Mid-Year Performance & Career Review process
  • Coach, mentor, and problem solve with sales associates oneonone and on the selling floor
  • Partner with Corporate Retail & Training teams to identify/develop relevant training to build service, selling and product knowledge skills
  • Develop and give the team members opportunities to grow and to develop by taking initiatives and responsibilities to reduce staff turnover
  • Create an environment that supports equal and fair treatment and ensure a good quality of work

Merchandising

  • Collaborate with Corporate Management and Merchandising teams to drive key categories and uncover opportunities
  • Align merchandise mix to meet client needs; particular emphasis on VICs
  • Maintain all merchandising standards as set by the brand guidelines

PROFILE

Store Operations

  • Supervise all critical metrics, analyze results and make changes to improve performance and efficiency
  • Develop and evolve standardized staffing model to better align employee scheduling to store traffic
  • Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
  • Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards

Clienteling

  • Ability to recruit new clients and grow our active client base
  • Strategic view on client Pyramid and how to grow each segment
  • Focus on appointments and consignment penetration of the boutique business
  • To ensure team members focus on Clientelling and act as ambassadors to deliver a unique service experience and build customers loyalty.

Qualifications

  • 8+ years retail experience in a managerial position
  • Passionate for the luxury industry and the House of Givenchy
  • Demonstrated track record driving a luxury boutique
  • Experience in the ME market strongly preferred
  • A business driven but client and peopleoriented leader
  • Able to develop, mentor and coach a team of toptier sales professionals
  • Proficient in all Microsoft Office programs
  • Understanding of POS systems/operations (Cegid)


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