Vip Clients Relationship Manager Ksa

4 weeks ago

المملكة العربية السعودية, Saudi Arabia Piaget Full time

Reference Code: 99205**VIP CLIENTS RELATIONSHIP MANAGER KSA**:

- Riyadh, 01, SA- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

**VIP Clients Relationship Manager KSA**

**MISSION**

The VIP Clients Relationship Manager KSA is a brand ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. Reporting to the Retail Director KSA - She/He is also directly attached High Jewellery Sales Managers.

She/ He is responsible to achieve sales and exceed sales targets set up in collaboration with the management.

She/He ensures a unique client experience before, during and after a sale, in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.

She/He participates to High Jewellery events of Piaget, in this context, the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.

She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. She is part of HJ Committee & Community.

**KEY RESPONSIBILITIES**
- Sales Performance & Service:_
- Delivers a unique 360° client experience during a sale in and outside of the boutique (incl events)
- Anticipates and organizes HJ & Exc Creations presentations and previews
- Perfectly manages all sales related steps, from pitching to closing.
- Adapts to clients’ needs and motivations, manages up-selling
- Strives to always surpass and exceed client expectations
- Acts as a privileged contact on related CS topics and knows how to handle them
- Proposes and develop special orders regularly
- Participates to all HJ brand events as wells as client events.
- Manages outgoings budget and travels plan
- Ensures a turnover above 4M€ within 3 years on the HJ & Exc Creations segment, or enters the brand with proven track record on a similar level
- Clients’ Relationship & Development:_
- Retain and Develop Existing Clients:

- Implement new client development strategies, initiatives and activities set by the regional and local Retail management team to do develop, understand clients and enhance their experience.
- Proactively interact with clients, build relationships and engage at a personal level to facilitate further return visits.
- Establishes action plans and strategies to develop the client portfolio to treat existing clients, upgrade potentials and regain lost clients
- Recruit New Clients within and outside the Piaget boutique:

- Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)
- Partnership with Boutique Managers to work on Clients private viewing planning to meet monthly target
- Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
- Develop multi-sourced clientele to ensure on-going clientele interest and participation
- Boutique Event Planning:

- Support the Events Manager in the organization of in-BTQ and out-BTQ events
- To work with SAs before each appointment to prepare a range of target products to present to clients
- Uses the yearly activation calendar to organize individual client journeys
- Operations:_
- Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination
- Controls discounts and contracts with intermediates following Brand directives
- Is consulted on all HJ & Exc Creations supply needs (routing, model stock, client presentations, )
- Attends and participates in all Boutique Meetings and Training Events as required ensuring good communication is maintained.
- Contributes in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the Boutique Operations/ Maintenance.
- Supports the Boutique Management in any back of house/ administrative operations as might reasonably be required
- Ambassador role:_
- Represents the Maison in all possible Brand activation events
- Provides feedback, contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.
- Active member of the HJ Committee
- Shares skills to develop the HJ Specialists and Experts (work in pairs)
- High Jewelry Community:_
- Contribute to the HJ Community by sharing on a daily basis:

- Best Practices
- Client Feedback
- Market/Competition insights
- Relevant topics regarding HJ or HTI
- Participating in all HJ Commun

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