Group Loyalty Product Owner

1 week ago


Johannesburg, Gauteng, Saudi Arabia Vodafone Global Enterprise Full time

Your responsibilities will include:

  • Day-to-day engagement with various stakeholders to ensure the loyalty platform meets certain requirements and preferences in line with the Group Loyalty strategy
  • Ensure that the Loyalty Product comprises of all features that will enable a commercially viable launch
  • Incorporate feature requests into product roadmap
  • Groom and prioritize backlog
  • Analyze preferences and requests of end users/Opcos
  • Keep track of industry trends
  • Work with COPS across all markets and Customer Care to ensure that Terms & Conditions of the program are well represented
  • Prepare content to support training for call centre support and all support functions that are customer facing

The ideal candidate for this role will have:

  • A relevant Degree with a minimum of one year in the role, or in a similar role.
  • Good knowledge of software development and other relevant web technologies
  • Familiarity with agile processes with proven hands-on experience managing all stages of the product life cycle.
  • Strong conceptual, communication and organisational skills
  • Background or training in basic principles of product Scrum will also be useful
  • Ability to continue to monitor, learn, and implement industry best practices
  • Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
  • High level of EQ and mindfulness

Core competencies, knowledge and experience:

  • Is a role model for best practices in customer loyalty and continuous engagement
  • Ability to prioritize effectively and work with large teams
  • Excellent oral and written communication
  • Working knowledge of product development architecture
  • Excellent knowledge of user-centred design principles, performance evaluation and change management principles
  • Understanding of design quality standards
  • Ability to work independently with strong problem-solving attributes
  • Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
  • Excellent stakeholder management with the ability to inspire, influence, and update senior executives.


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