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Product Owner: Loyalty Analytics
3 weeks ago
Your responsibilities will include:
- End-to-end management of the loyalty platform.
- Exploratory and diagnostic analytics.
- Prepare and deliver high quality and concise presentations on the performance of initiatives.
- Define, monitor and enhance reports as it relates to Loyalty.
- Provide input into commercial meetings to assist in decision making processes.
- Driving the adoption and monetization of the Vodacom Loyalty program. Execution of tactical campaigns using CVM & selling personalised propositions
- Leveraging the loyalty platform to drive Vodacom strategic objectives Revenue, Retention, Activity, New Channels adoption & multi-product take-up
- Drafting and managing the capabilities and features roadmap across its various components.
- Oversee modelling and rules used in Vodacom loyalty activities Rewards allocation, budget management & VodaBucks liability.
The ideal candidate for this role will have:
- Matric essential and
- A relevant 3 year degree essential in BSc, Actuarial, Engineering, Analytics or related and
- A minimum of 10 years relevant experience essential
- Excellent verbal and written communication skills
Key Knowledge:
- Expert using SQL, Excel, R, Python, powerpoint, or similar tools.
- Experience in working within a loyalty function beneficial.
- Pricing and commercial management.
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