Service Planning and Control Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Airbus Full time

Key Responsibilities

  • Derive Operation & Maintenance plan and activities from ISS strategy, define services
  • Revise and update O&S plan based on experiences and changes
  • Support the setup TST, PMT and UHD services, service level agreements (SLA) and work organization and push optimization
  • Manage the remote maintenance activities
  • Install and perform Problem Management / Failure Reporting and Critical Analysis System (FRACAS) and continuous improvement
  • Support the definition of technical training for Airbus DS UHD staff and operators
  • Supervise and technically guide the performance of TST, PMT and UHD and execute the escalation and deescalation process.
  • Setup and operate the central support units User Help Desk (UHD).
  • Establish the SIE CMDB within the SIE UHD.
  • Establish and improve the maintenance contracts with Airbus subcontractors
  • Definition of requirements for Supply Support from the O&S point of view (e.g. warehousing)
  • Report ISS performance to the Airbus O&S Manager.
  • Delivery of high quality technical support in order to ensure efficient system availability.
  • Monitoring SLAs.
  • Track and maintain warranty register for the SIE equipment.
  • Monitoring of System HW/SW obsolescence.

Education

  • BSc in Electrical/Mechanical/Computer Engineering, Business Administration, IT or in related field.

Practical experience:

  • 5 years in service management or IT service management

Strong experience in:

  • Leading a customer service organization, or comparable MRO organization
  • Experience in working within a customer oriented environment
  • Strong understanding of performance and quality assurance management and support
  • General computer literacy
  • Strong understanding of MRO management and Training matters
  • Ability to convince other executives and team members
  • Understanding of large and complex projects


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:

Airbus Defence and Space Saudi Limited

Contract Type:

Fixed term Contract / CDD / Befristet / Contrato de duración limitada

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Customer Account and Service Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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