Senior Quality Compliance Specialist

Senior Quality Compliance Specialist
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Senior Quality Compliance Specialist who will create Facilities Strategy Roadmaps and plans in support of the Ministry's transformation programme as well as management of outsourced consultants and O&M contractors on behalf of the client.

The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness. It includes but not limited to long-term management of assets, facilities, resources, and services to improve performance, reduce costs and manage the life cycle. In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.

The Ministry is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The Ministry' primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

The ideal candidate should have:

• Good time management and organisational skills.
• Ability to handle confidential information appropriately.
• Ability to liaise in a professional manner with staff at all levels in the organisation and with external parties.
• Ability to develop self and contribute to the development of others across the Team.
• Excellent communication skills, both written and verbal.
• The ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
• Strong analytical and strategical skills.

The hiring for this position is still subject to contract award.

Key Accountabilities

• Support the development and implementation of quality management systems (QMS) and compliance programs to ensure adherence to regulatory requirements, industry standards, and organizational policies.
• Actively participate in audits and assessments of quality systems, processes, and documentation to verify compliance with applicable local regulations and identify areas for improvement.
• Provide guidance and support to cross-functional teams on quality and compliance matters, including interpretation of regulations, standards, and guidelines.
• Develop and maintain quality assurance procedures, work instructions, and documentation templates to standardize processes and ensure consistency in quality practices.
• Conduct risk assessments and mitigation activities to identify and address potential quality and compliance risks within the organization's operations.
• Manage and track corrective and preventive actions (CAPAs) resulting from audits, inspections, or non-conformance events, ensuring timely resolution and effectiveness verification.
• Collaborate with relevant internal stakeholders to drive improvement initiatives and enhance quality performance.
• Serve as a subject matter expert on quality and compliance requirements during BAU activities and provide guidance and oversight to ensure regulatory compliance.
• Coordinate regulatory submissions and filings, including pre-market notifications, registrations, and license renewals, to facilitate timely approvals and overall compliance.
• Support external audits and inspections by regulatory agencies, notified bodies, and customers, facilitating audit readiness activities.
• Monitor changes in regulatory requirements, industry standards, and best practices, assessing their impact on the organization's quality systems and recommending necessary updates and modifications.
• Develop and deliver training programs and educational materials on quality and compliance topics to raise awareness, build competency, and ensure understanding among employees.
• Analyze quality data and metrics to identify trends, patterns, and opportunities for improvement, driving initiatives to enhance product quality, reliability, and customer satisfaction.
• Prepare and present reports, metrics, and findings related to quality and compliance performance to senior management, regulatory authorities, and other stakeholders as needed.
  

Specific Requirements

• Minimum a Bachelor's Degree in relevant field is mandatory
• Practical and previous experience in KSA
• Previous experience in Public Sectors
• 10 years' experience in relevant field is a minimum requirement
• Familiarity with QMS principles and frameworks and the ability to develop, implement, and maintain effective quality systems within the organization.
• Exceptional analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to develop strong relationships with stakeholders.
• Ability to interpret and analyze large volumes of data in a concise and accurate manner.
• In-depth knowledge of strategic reports, concept/strategic/operational models, and industry standards.
• Knowledge of quality assurance principles, methodologies, and tools to establish and maintain effective quality assurance processes, procedures, and controls.
• Understanding of supplier quality management principles and practices, including supplier qualification, auditing, performance monitoring, and risk management.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.