Senior Quality Compliance Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues.

In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services.

We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Senior Quality Compliance Specialist who will create Facilities Strategy Roadmaps and plans in support of the Ministry's transformation programme as well as management of outsourced consultants and O&M contractors on behalf of the client.


The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness.

It includes but not limited to long-term management of assets, facilities, resources, and services to improve performance, reduce costs and manage the life cycle.

In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.

The Ministry is in the process of developing and executing a transformation program.

This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities.

The Ministry' primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

Good time management and organisational skills.
Ability to handle confidential information appropriately.
Ability to liaise in a professional manner with staff at all levels in the organisation and with external parties.
Ability to develop self and contribute to the development of others across the Team.
Excellent communication skills, both written and verbal.
The ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Strong analytical and strategical skills.

Key Accountabilities

Support the development and implementation of quality management systems (QMS) and compliance programs to ensure adherence to regulatory requirements, industry standards, and organizational policies.

Actively participate in audits and assessments of quality systems, processes, and documentation to verify compliance with applicable local regulations and identify areas for improvement.

Provide guidance and support to cross-functional teams on quality and compliance matters, including interpretation of regulations, standards, and guidelines.

Develop and maintain quality assurance procedures, work instructions, and documentation templates to standardize processes and ensure consistency in quality practices.

Conduct risk assessments and mitigation activities to identify and address potential quality and compliance risks within the organization's operations.

Manage and track corrective and preventive actions (CAPAs) resulting from audits, inspections, or non-conformance events, ensuring timely resolution and effectiveness verification.

Collaborate with relevant internal stakeholders to drive improvement initiatives and enhance quality performance.
Coordinate regulatory submissions and filings, including pre-market notifications, registrations, and license renewals, to facilitate timely approvals and overall compliance.
Support external audits and inspections by regulatory agencies, notified bodies, and customers, facilitating audit readiness activities.

Monitor changes in regulatory requirements, industry standards, and best practices, assessing their impact on the organization's quality systems and recommending necessary updates and modifications.

Develop and deliver training programs and educational materials on quality and compliance topics to raise awareness, build competency, and ensure understanding among employees.

Analyze quality data and metrics to identify trends, patterns, and opportunities for improvement, driving initiatives to enhance product quality, reliability, and customer satisfaction.

Prepare and present reports, metrics, and findings related to quality and compliance performance to senior management, regulatory authorities, and other stakeholders as needed.

Specific Requirements
Minimum a Bachelor's Degree in relevant field is mandatory Practical and previous experience in KSA Previous experience in Public Sectors
10 years' experience in relevant field is a minimum requirement
Familiarity with QMS principles and frameworks and the ability to develop, implement, and maintain effectiv

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